Partner Operations Manager

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Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team
-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
-> Driven by mission, guided by values (see below) - in deed, not just word.
-> Team as global as the mission, >30 languages from 25 countries (i.e., if you're interested in learning to make Chicken Moambe, we're the place).

About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman's words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we've got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that's just the beginning...

*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

Role

Taptap Send is looking for a hungry, highly analytical generalist to help us scale our Partner Operations team for the future. Even with the help of a leading edge technology platform, moving millions of dollars a day across dozens of countries and currencies on legacy banking infrastructure isn't easy.

This role will help support our next generation of financial systems, overseeing a team of analysts and working directly with partners to equip the Financial Control and Financial Planning teams with the tools they need to support our rapid global growth.

Responsibilities

• Owns the reconciliation of partner payments and balances
• Work with Finance to improve systems via external vendors as well as internal engineering teams
• Uses Excel, SQL and other tools to analyze reconciliation data, investigate anomalies and works with partners to remediate
• Collaborate with product to build longer term internal tooling roadmaps and track key metrics
• Work cross functionally with Treasury, Finance and regional teams to meet deadlines and report discrepancies
• Manages the end-to-end partner reporting process
• Oversee outsourced team
• Identifies, investigates and reports partner discrepancies within the agreed SLAs

Requirements

• BA/BS degree required
• Previous accounting or finance experience
• 'No task too small' -- willingness to dive in and sweat the details regardless of the tool or problem
• Strong attention to detail; able to identify anomalies in large datasets
• Excellent written and verbal communication skills; ability to communicate in other languages, such as French, a plus.
• Organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment
• Familiarity with SQL; proficiency in Excel
• Willingness to be based in the London area and regularly work in the office (London Bridge)

Also you are

• Outgoing - you love speaking to people and enjoy building meaningful relationships
• Execution Oriented - we have an 'impact first' philosophy and a lot to get done. You should be able to take an idea to implementation
• Mission Oriented - you are passionate about working for a net positive organisation / tech for good
• Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven - you thrive in a fast-paced, target oriented company

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.