Page

Page, reporting to the Guest Services Manager. This role is responsible for providing impeccable guest and resident service with a focus on arrival and departing experiences, based at the door or every entrance. First and lasting impressions will set the tone for the overall guest experience, and we are reliant on the Page as our Peninsula Ambassadors.

• An exceptional opportunity to join our high-profile flagship hotel and residences in London.
• The Peninsula Residences espouse luxury service, dedication to our residents and commitment to our employees.
• Join our award-winning group, working alongside a highly experienced team.

Key Accountabilities

• Greet all arriving and departing guests as they enter and leave the Hotel & Residences.
• Welcome guests in the forecourt and support the team in assisting guests in getting in and out of vehicles.
• Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• Ability to give information and directions about London to guests and to drivers
• Keep the driveway and lobby safe, clean, and clear.
• Handle errands for guest needs.

General requirements

• Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.
• Possess experience within the Front Office in a similar capacity a good understanding of hotel operations and services.
• Confident conversationalist always engaging with guests and colleagues.
• Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.

We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city's most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city's most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.

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