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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Radiology Information and systems Manager

This is an exciting opportunity to support the Community Diagnostic Centres (CDC) programme across South East London, hosted by Lewisham and Greenwich NHS Trust. The central aims of the CDC programme are to improve population health outcomes and reduce inequalities through easy access to diagnostic care. CDCs are integral to the coordinated efforts of the Acute Provider Collaborative to improve and expand diagnostic capacity available to the people of South East London, away from acute facilities.

Lewisham and Greenwich NHS Trust was formed Trust in 2013. The Trust is on two sites University Hospital Lewisham and Queen Elizabeth Hospital Woolwich and delivers high quality and compassionate care.

"Our aim is to provide the best possible healthcare for our local communities, working collaboratively with all our partners."

For this role, previous experience of Radiology IT systems support and Management is required and the successful candidates must have at least 3 years experience in this field. In addition, candidate must be able to demonstrate good communication skills, work to professional standards and be willing to go above and beyond to make sure we provide the required support for our service users.

This role is to support the Queen Mary Sidcup CDC site but post holder will regularly be rotating through all trust sites.

Main duties of the job

Provide technical support and advice in the provision of a professional, effective and efficient radiography service and to ensure that patients undergoing examinations receive a high standard of care.

Maintain a PACS issue log and ensure faults are resolved by suppliers in a timely manner, this involves liaising with the National Programme for IT or its equivalent.

Monitor the quality of images, technically and radiographically and initiate action required to solve problems.

In conjunction with relevant leads develop, review and communicate an accurate PACS disaster/ recovery plan. Ensure all Users are familiar and able to operate the plan during planned and emergency downtime.

Maintain a comprehensive record of all PACS related computer equipment and network addresses within the Trust.

Responsible for ensuring clinical and information governance issues in relation to the radiology reporting system and PACS are adhered to.

Arrange and ensure regular servicing of PACS equipment and liaise with the IT Department on PACS/RIS/VR/ Tele-radiology upgrades, new equipment or service requirements and Helpdesk issues, whilst remaining reassuring to all users

Assist with fault finding and manage repair /replacement of failed equipment.

Provide regular reports/stats for Head of imaging/clinical director and senior management as required for departmental performance monitoring.

Working for our organisation

Radiology Information and systems Manager

We are looking for keen enthusiastic individual who wish to take on a more senior role within Radiology, and who wish to make a difference to patient care and overall imaging services.

Lewisham and Greenwich NHS Trust was formed Trust in 2013. The Trusts is on two sites University Hospital Lewisham and Queen Elizabeth Hospital Woolwich and delivers high quality and compassionate care.

"Our aim is to provide the best possible healthcare for our local communities, working collaboratively with all our partners."

Previous experience of Radiology IT systems support and Management is required and the successful candidate must have at least 3 years experience in this field. In addition, candidate must be able to demonstrate good communication skills, work to professional standards and be willing to go above and beyond to make sure we provide the required support for our service users.

The successful candidate will be required to support the managers and area leads with delivery of an efficient and effective service within the current challenging healthcare environment. If you feel you have the necessary experience and aptitude to fulfil this role, we would be pleased to hear from you.

Detailed job description and main responsibilities

Job Summary:

Picture Archiving Communication System (PACS) allows Radiology (X-ray) images to be viewed, manipulated, transferred, from internal and external sources, stored and retrieved by users within the NHS Trust and by outside Clinicians. The system is vital to the patient care pathway and needs to be maintained and functioning at optimum performance 24hours a day, 7 days a week.

In conjunction with the PACS Cross Site Lead and Senior Radiology staff, the post holder will lead, manage, co-ordinate and implement new developments and upgrades of PACS and all Radiology systems for the trust, in conjunction with the service provider.

The post holder will have highly specialist knowledge of PACS and its integration with other IT systems, as well as managing connections with existing and new Radiology equipment, e.g. CT scanner, ultrasound.

The post holder will manage and oversee the relevant voice recognition system, the out of hours TeleRadiology system and the transferring of images via the image exchange portal acting as an administrator and trainer for Radiographers, Consultants and other reporting practitioners within the Radiology Department. Training for image transfer (IEP) will also be provided to other Trust staff where appropriate.

Key Result Areas & Performance:

Maintain a PACS issue log and ensure faults are resolved by suppliers in a timely manner, this involves liaising with the National Programme for IT or its equivalent.

Monitor the quality of images, technically and radiographically and initiate action required to solve problems.

Maintain a comprehensive record of all PACS related computer equipment and network addresses within the Trust.

Responsible for ensuring clinical and information governance issues in relation to the radiology reporting system and PACS are adhered to.

Complies with Health and Safety regulations, infection control, COSHH and local rules within radiology and the hospital, to ensure the safety of patients and staff at all times.

To ensure own knowledge of current Radiology related policies, at Trust and National levels i.e. IR(ME)R 2000, IRR99. To interpret the potential of changes made in departmental policies in relation to PACS, and any changes to PACS and its compliance of policies.

If required, represent the Trust at regional and area PACS stakeholder forums and be pro-active in the sharing of good practice within own area and in close collaboration with other superintendents and the

Service Manager as well as other local Trusts

In conjunction with Senior Staff, responsible for the establishment and adherence of departmental protocols, reviewing and updating as current practises dictate

Ensure own competence to practise within radiography in relation to PACS

Monitor demands made upon the service by all users, escalate any issues when appropriate.

Access working practices and processes initiating improvements as service requirements dictate Lead, coordinate and directly supervise in the training and induction of staff on the QE site to facilitate new members and service upgrades.

Maintain, lead and implement contingency procedures for both planned and unplanned downtime. Responsible for checking the day to day performances and housekeeping of the PACS system by ensuring patient records are correctly matched and identifiable

To ensure accurate recording of patient and examination details on the reporting system, voice recognition system, and PACS , and correct any defects/discrepancies in data integrity

Maintain integrity of the PACS database, ensuring security at all times by performing regular checks, and if necessary documenting and reporting any breaches

Assess hardware integrity and identify potential risks/problems, and escalating this information to the relevant Trust level.

Assist with fault finding and manage repair /replacement of failed equipment.

Provide regular reports/stats for Head of imaging/clinical director and senior management as required for departmental performance monitoring.

Ensure outside providers have remote access solutions e.g. Trust dial in facilities; this will involve facilitating communication between the provider and the IT Department, at the Trust.

In conjunction with the Cross site PACS Manager, liaise with the National Programme for IT or its equivalent on service development requirements and confidential contract agreements

Establish and oversee quality control procedures in conjunction with the Service Provider

Manage User accounts by establishing new User ID's and passwords for system users and removing old accounts as required.

Produce departmental statistical activity reports on a regular basis to aid management. These could be daily, weekly or monthly

Workforce

Participate in audit and research projects, to ensure continuing evaluation of service and practice, implementing any required developments, changes and innovations to practice arising from the findings.
Develop, implement and maintain PACS equipment competencies for all groups of Trust staff. To be the first line support for clinical users and the Service Provider Helpdesk for PACS, IEP and RIS issues.
Continually monitor and assess working practices, policies and processes implementing improvements as service requirements dictate.

Financial

To provide information/specifications for the purchase of new Imaging equipment to the Clinical Director and Service Manager directly related to PACS issues.

To take a lead role with the Service Manager on the procurement and evaluation of new PACS equipment for the QE site.

To be aware of the constraints of the Departmental budget, following advice from the Service Business Manager

Take responsibility for the use and ordering of consumables relating to PACS and IT services within Radiology

Ensure innovation forms are completed for new practises and ways of working that are initiated

Person specification

Qualifications & Training

Essential criteria

BSc or equivalent in radiography OR Degree level IT qualification or similar.
Working Knowledge of PACS/ Medical IT system
PACS Training
Experience of working in the NHS & Radiology

Desirable criteria

Relevant Post Graduate qualification Management training
Working towards or at masters level

Experience

Essential criteria

2 years experience at a senior level
Experience of team management/supervision
Good leadership skills
Demonstrate high standards of technical skills
Involvement in either project management or a change management process
Experience and enthusiasm for training staff and students
Progressive attitude to CPD
Management and prioritisation of workloads
Experience of Computed and Digital Radiography including PACS

Desirable criteria

Able to demonstrate an awareness of managing resources
Experience in personnel management
Experience in purchasing/commissioning equipment

Knowledge & skills

Essential criteria

Able to demonstrate knowledge of a broad spectrum of imaging procedures
Demonstrate ability in the following: to lead and motivate staff
Good attention to detail, to plan, prioritise and meet deadlines
Good communications skills
Computer literate with knowledge of databases, networks, archive storage operations and associated software
Confident to act on own initiative

Desirable criteria

Experience of IT developments
Knowledge of networks and communication protocols
Understanding of network infrastructure and hardware
Database administration knowledge
Analytical approach to problem solving

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Job Description & Person Spec (PDF, 308.4KB)
Working at LGT (PDF, 4.2MB)

PACS and Information Manager

PACS and Information Manager

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