Outsourcing Control Portfolio Manager

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Job Description

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact

As an Outsourcing Control Portfolio Manager within our International Consumer Business team, you will be at the forefront of our digital transformation strategy. You will have the opportunity to work in a dynamic, growing, and fluid business environment, where your work will have a massive impact on us as a company, as well as our clients and business partners around the world. We value intellectual curiosity, honesty, and passion, and we are looking for team members who are ready to be constantly challenged and eager to expand their skills. Your key area of responsibility will be in the Outsourcing team, where you will collaborate across all of International Consumer to help manage ongoing suppliers and intra-group relationships, as well as regulatory reporting deliverables

Our team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.

Job responsibilities:

• Effective oversight of ICB's Outsourcing activities including, onboarding, due diligence, risk assessment and continuing vendor monitoring are being accomplished.
• Develop expertise across areas of outsourcing related oversight, governance and regulatory deliverables including analysis of rules and regulations, firmwide Policies, Standards, Control Procedures and Tools
• Project planning and delivery.
• Support with drafting regulatory papers, metrics, status updates and other reporting as required.
• Develop a strong understanding of the overall business and technology processes across ICB in order to deliver on the team's objectives.
• Facilitate communication and follow up actions, capture test results and publish key reports for management review
• Implement and maintain effective coordination and collaboration with stakeholders across the firm in the area of outsourcing (delivery managers, executive sponsors, service owners, Line of business representatives and providers and the firm's Global Supplier Services teams)
• Design and develop Outsourcing metrics and reporting
• Represent ICB at and at times present to the relevant outsourcing governance forums on matters related to ICB
• Act as the owner and subject matter expert of the outsourcing framework and supporting procedures, working closely with leadership teams, Legal, Compliance, Product teams, Operations Teams, Technology, etc.
• Assist in Maintaining an Outsourcing Register across multiple entities

Required qualifications, capabilities and skills

• Demonstrated understanding and experience in compliance, controls or operational risk.
• Ability to communicate with various stakeholder groups at different levels and within different areas of the business.
• Experience in change management and/or project management within an Agile environment (Scrum / Kanban) and comfortable using associated tools including; Jira and Confluence Excellent written and verbal communication, critical thinking and analytical skills, and strong formal presentation abilities
• Effective interpersonal skills, as well as the ability to work effectively across teams and across multiple geographic locations.
• Individual must be a self-starter and ambitious to develop in a fast-moving firmwide function, that is forward-looking and Service Delivery oriented
• Planning, prioritisation, and time-management skills
• Bachelor's Degree or equivalent experience

Preferred qualifications, capabilities and skills

• Understanding of IT environments is a plus (cloud infrastructure, architecture, data management)
• Experience in an outsourced environment desirable
• Good networking skills and initiative are critical.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.