Outpatient Waiting List Manager

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Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the 'Candidate Essentials Guide' that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

We're looking forward to hearing from you!

Person specification

Qualifications

Essential criteria

• Educated to GCSE level or equivalent qualifications to demonstrate literacy and numeracy skills OR Successful completion of relevant NHS apprenticeship programme
• NVQ 2 in Customer Service or Medical Administration or evidence of continued development Or At least 3 years previous experience in an outpatient, admission or health records service area.

Desirable criteria

• ECDL or other relevant IT qualifications
• NVQ 3 in Customer Service or other relevant subject matter
• Management course, eg MFT's LEAD programme

Experience

Essential criteria

• Customer service
• Evidence of working as part of a team as well as in isolation
• Confidence in dealing with professional groups
• Evidence of handling difficult circumstances, eg customer complaints
• Knowledge of NHS administrative procedures

Desirable criteria

• Previous experience of supervising staff
• Previous experience of performance management
• Previous experience of effectively managing a waiting list

Employer certification / accreditation badges

Documents to download

• Outpatient Waiting List Manager JD (PDF, 340.9KB)
• Functional Requirements (PDF, 920.2KB)
• Candidate Essential Guide Non Medical (PDF, 1.3MB)