Outpatient Transformation Project Manager

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Job overview

Outpatient Transformation Project Manager

Fixed term post-12 Months

UCLH is looking for a project manager to play a strong role in taking forward the strategic development of outpatients and administration, which are top priorities for the Trust in the coming years.

In 2021 published a radical Trust-wide Strategy for Outpatients at UCLH, linked to the ICS programme, to rethink the way our services are organised, implement new outpatient models of care and to make a significant update to our administration systems. Our programme to deliver on that strategy is now under way.

Main duties of the job

This is an exciting opportunity to work at the heart of UCLH and support the Executive Board in delivering its transformation vision for a world class hospital. This role will:
• To work on a number of operationally critical projects related to transformation of outpatient and other services at UCLH
• Successful implementation of allocated projects and initiatives, which deliver the planned benefits in accordance with the programme targets
• Working collaboratively across the Trust to devise strategies and recommendations to deliver improvements in Trust-wide outpatients (and where applicable administration and other services), identifying improvement opportunities and seeing these through the project lifecycle, i.e. project initiation, delivery, mobilisation and review

We are looking for a dynamic individual who displays a passion for excellence in NHS services and has strong project experience in a large, complex secondary care environment. You will have experience delivering programmes of change and transformation.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

Essential criteria

• Highly specialist and expert project management knowledge acquired through a Project-management qualification or relevant experience
• Sustained record of continued professional development

Desirable criteria

• Degree and / or an appropriate professional qualification or equivalent
• Masters qualification or equivalent (or working towards same)

Experience

Essential criteria

• Significant experience of managing complex, large-scale and high-profile projects
• Experience of delivering productivity and transformation projects
• Experience in operating in and managing diverse multidisciplinary team
• Experience of working with and managing external consultants
• Experience of service improvement delivery

Skills and Abilities

Essential criteria

• Effective use of influencing, persuasion and negotiation skills
• Analytical and data-evaluation skills, with the ability to solve complex problems
• Strong grasp of managing project finances and budgets
• Work well and flexibility in highly sensitive and high pressure environments
• Ability to form excellent relationships with a wide stakeholder base
• Good organisational skills and abilities
• The ability and credibility to work co-operatively within senior management
• IT Literate

Communication

Essential criteria

• Very good written and verbal communication skills
• Ability to present complex data in a clear and easily understood format - both verbally and in writing

Responsibilities towards promoting Equality Diversity and Inclusion

Essential criteria

• A commitment to promoting equality and diversity in the workplace and in service delivery and development

Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:

Essential criteria

• Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
• Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
• Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.

Desirable criteria

• Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 608.3KB)
• functional requirement (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)