Out of Hours Deputy Security Manager
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About us:
King's is a world class university at the Heart of London with an ambitious vision in making the world a better place. We place our students at the heart of everything we do.
Our security team is composed of friendly, dedicated female and male staff. As a member of the King's Security team, we expect you to have a desire and determination to display world class customer service skills in supporting and working with fellow colleagues. Our security teams do much more than just protecting buildings, they are there to provide safety, support and help to everyone they come in contact with on a daily basis.
About the role:
The Deputy Out of Hours' Security Manager will support the Out of Hours' Security Manager managing the out of hours security delivery across the estate and will oversee the initial incident response by King's security teams across all Campuses, associated Residences, and other areas of King's Estate. They will be the single 'out of hours' point of contact for all security supervisors when on duty.
Through a combination of tasking and self-deployment, they will be expected to visit all the campuses to ensure the highest standards of conduct and customer service skills are displayed by all the out of hours security staff and will resolve issues as they emerge or escalate as required. As an experienced security professional, they will drive efficiencies by intelligent use of resources and support the wider Cleaning and Security Services (CSS) team with future transformation change.
The postholder will be the key point of contact in the event of any out of hours emergency on campus or adjacent to our estate and will lead the security response supported by Out of Hours Security Manager and the Campus Security Manager.
This post will be offered on an indefinite contract.
This is a full-time post 48 hrs (12hrs x 4 shifts covering all nights and weekend days)
About you: (the candidate)
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
1. Minimum of 2 years of experience in a similar managerial role of security staff covering management of night staff, events, and incident management
2. Experience in dealing with HR matters including sickness absence, discipline matters, performance issues, PDRs, and misconduct investigations
3. Have a good knowledge of the security industry in a large multi-site operation
4. Excellent interpersonal and communication skills both spoken and written
5. Ability to use own initiative without supervision
6. Customer focused approach to service delivery
7. A pro-active and flexible approach to work with the ability to adapt to change, and a high attention to detail
8. SIA license holder
9. Full UK driving license to drive manual vehicles
Desirable criteria
1. Qualifications: Educated to A-level or higher, IOSH, and NEBOSH
2. Knowledge of current security and access control systems legislation along with computer literacy and use of MS Office packages
3. Experience of working with Trade Unions to resolve conflict or other issues in the workplace and providing training to staff on security matters
4. Understanding of the current challenges in the HE sectors or similar setting
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible