Organizational Design - Product Delivery Manager

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Job Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in HR & Employee Experience Product Agility Office, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Working closely with the organizational design and Product Architecture Lead, you will help drive various product operating model transformational initiatives across our human resources and employee experience functions to improve overall effectiveness.

As a key member of the team, you will have the opportunity to shape the strategic direction of our organizational design and Product Architecture function and drive impactful change.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Actively seeks and drives automation opportunities to delivery high quality initiatives faster and more efficiently to our customers.
• Proactively identify opportunities for process improvement and innovation in data analytics methodologies, tools, and practices.
• Manage senior stakeholder relationships, acting as a support and lead on product operating model transformation initiatives.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
• Driven by insatiable curiosity and willingness to learn - a steep learning curve doesn't scare you but excites you!
• Proven ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, entrepreneurial environment.
• Excellent communication and stakeholder management skills with the ability to effectively present findings and recommendations to diverse audiences.
• Deep knowledge of Human resources and organizational designs functions and challenges.
• Extensive experience in leading transformation initiatives and change management.
• High proficiency in Tableau, Alteryx and MS Office tools like Excel, Word and PowerPoint.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Experience working with HRIS, ATS, and other HR-related systems. Knowledge of SAP or Oracle HCM Cloud is a plus.
• Proficiency in statistical analysis tools and programming languages (e.g., R, Python, SQL) for data manipulation, modeling, and visualization.
• Excellent working knowledge of Jira, Jira Align, Confluence and Lucid Board or equivalent.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.