Organisational Resilience Manager

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Role Introduction

We are seeking a dynamic Resilience Manager to champion resilience initiatives across One Advanced, ensuring alignment with ISO 22301 and ISO 22361 while embedding a resilience culture throughout the organisation. As the Subject Matter Expert (SME) on resilience, you will formalise a uniform approach to business continuity, collaborate with the sales team to ensure SLAs meet customer expectations, and work with service teams to define and test Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).

This role requires a proactive and collaborative individual with a strong background in resilience, risk management, and continuity planning.

What You Will Do

Key Responsibilities

Resilience Culture and Strategy:

• Drive the development and embedding of a resilience culture across the organisation, ensuring awareness and integration at all levels.
• Develop and maintain a comprehensive resilience framework aligned with ISO 22301 and ISO 22361 standards.
• Provide guidance and training to teams on resilience principles and best practices.

Subject Matter Expertise (SME):

• Act as the organisation's SME on resilience, advising on strategies to enhance business continuity, risk management, and crisis preparedness.
• Monitor emerging trends, risks, and industry developments to ensure the organisation remains at the forefront of resilience practices.

Continuity Planning and Uniform Approach:

• Formalise and maintain a uniform approach to business continuity planning across all departments and services.
• Ensure continuity plans are robust, up-to-date, and tested regularly in line with identified risk priorities.

Collaboration with Sales Team:

• Work closely with the sales team to identify and agree on system Service Level Agreements (SLAs) that meet customer expectations and contractual obligations.
• Ensure SLAs are aligned with resilience and continuity objectives.

Collaboration with Service Team:

• Partner with the service delivery teams to define and document RTOs and RPOs for critical systems and services.
• Oversee regular testing of continuity and disaster recovery plans, ensuring results are documented and lessons learned are integrated into future plans.

Risk and Incident Management:

• Conduct risk assessments to identify vulnerabilities and prioritise continuity and recovery activities.
• Coordinate post-incident reviews to assess the effectiveness of resilience plans and recommend improvements.

Reporting and Governance:

• Develop and present resilience performance reports to senior leadership, highlighting risks, progress, and opportunities for improvement.
• Ensure all resilience activities comply with regulatory requirements and customer expectations

What You Will Have

Skills and Qualifications

Education & Certifications:

• Formal qualification in Resilience / continuity is prefered.
• Professional certifications such as MBCI, ISO 22301 Lead Implementer/Auditor, or equivalent are desirable.

Experience:

• Proven experience in resilience / business continuity, with a strong understanding of ISO 22301 and ISO 22361.
• Experience collaborating with sales and service teams to align resilience objectives with customer expectations.
• Track record of successfully implementing and testing business continuity and disaster recovery plans within a SaaS business.

Technical Skills:

• Proficiency in developing and managing continuity plans and frameworks.
• Strong analytical skills to assess risks, prioritise activities, and evaluate test outcomes.
• Familiarity with SLA, RTO, and RPO concepts and their practical application in service delivery.

What We Do For You

Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave - 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

• Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance - Providing you with support and assistance when you need it most
• Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets

Recognition - Highlighting and rewarding the great work our people do

• Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference - we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! - Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here