Optimisation and Efficiency Manager

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Overview of the role

To identify and implement programmes and initiatives designed to maximise productivity through data driven process observations and improvements.

Responsible for driving operational efficiency within our pharmacies and optimising opportunity for growth delivery and process compliance. Ongoing evolution of our systems, processes, ways of working, effective communication, capacity planning and cost control. Drive delivery of operational targets and productive relationships between field and centre.

Main Responsibility

• Establish Operations infrastructure to support improvements encompassing patient safety, quality, productivity, service delivery, and execution of corporate strategy.
• Work with HSC, Central Ops, Commercial and Transformation teams to develop approaches to exploit opportunities, prioritising early wins, agree the practical implementation of plans, and support the implementation and benefit realisation.
• Be the custodian of store process documentation, currently BIC. Engage the business to gain buy in. Ensure a robust control and governance mechanism exists to drive compliance
• Support the Head Of Central Operations in redesigning of the operational resource modelling tool working as part of a cross functional team to review, redesign and simplify the current Max E model
• Use data to understand what drives the differential in performance between the top and bottom performing stores, identify key drivers of volume and productivity performance, prioritising quick wins and building into the current and next year's activity plan.
• Hold quarterly reviews with business representatives to agree and sign off on all benefits. Gain consensus on how benefit will be delivered and ensure the new agreed state is reflected in the operational resource modelling tool
• Build a culture of Continuous Improvement through coaching and supporting colleagues with problem solving tools and techniques. Develop a mechanism to encourage ideas from colleagues and track progress
• Establish a stock profiling system that accurately reflects stock volumes, forward cover and deadstock position of our pharmacies and work with stakeholders to produce a dashboard and/or reporting tool for pharmacies and field leaders.
• To support in the formulation of and implementation of future projects.
• Ability to make courageous decisions and challenge others in the interest of making the right decisions for the business and our pharmacies.
• Plan programmes of work 12 months in advance
• Confident in working at pace and working in a fast changing and ambiguous environment
• Ability to manage change programmes and communicate and gain buy in to changes across the business
• Six Sigma Black Belt qualification desirable
• Experience and qualifications in lean methodology.
• Experience of working in a senior role within a retail operations environment and project management.
• Experience of leading programmes of work across multiple functions
• Strong influencer at all levels with ability to implement change across c.700 pharmacies.
• Experience in process mapping, flow charts, Process Diagrams, Swimlane Diagrams, Value Stream and SIPOC

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

About the Company

For over 70 years, we've been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

'Together we make a difference'