Operations Support Manager

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CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

Our Daventry based operation is looking for an Operations Support Manager to join the team. In this role, you will drive operational performance through data-led planning, reporting and forecasting, acting as a strategic link between Operations, Finance, Planning and Compliance to translate KPIs, forecasts and cost data into clear, actionable plans that improve efficiency and productivity.

This is a Monday to Friday role.

WHAT ARE YOU GOING TO DO?

• Lead labour, MHE, space and capacity planning in line with forecasted volumes and contractual requirements
• Deliver accurate KPI dashboards and trend analysis, identifying gaps and driving corrective action
• Identify and lead initiatives to improve efficiency, reduce cost and enhance quality, ensuring compliance and audit readiness
• Lead and implement projects to support and influence the development of site
• Act as a key link between Operations, Finance, IT, Compliance and Client teams to maintain alignment and service continuity
• Oversee agency relationships, headcount planning, performance reviews and reporting to support operational delivery
• Provide data-driven insight to support leadership decision-making and ensure adherence to safety, environmental and quality standards
• Support the development of site support colleagues and prepare to take on formal team management responsibilities as the role grows.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have strong operational planning and forecasting capability, with experience in high-volume logistics or 3PL operations. You will be confident working with WMS, Microsoft Office, and advanced Excel for data analysis, KPI production, and performance reporting. You will have a proactive, customer-focused approach with strong problem-solving skills, and commercial awareness to deliver operational excellence.

Project management experience or qualifications and Lean/CI knowledge (Green Belt or equivalent) are desirable, as is experience in e-commerce or other high-volume environments. You will be pragmatic, resilient, delivery-driven, and committed to continuous improvement along with the ability to influence and engage stakeholders to drive operational excellence.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2