Operations Support Manager

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Operations Support Manager - North West

What's in it for you...

We believe in looking after our people, and it shows. When you join Ipsum, you're not just taking a job - you're starting a career with real support behind it.

• 25 days annual leave plus bank holidays with the option to buy more
• Group Personal Pension Plan
• Career development & progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP and Mental health support & counselling services
• Cycle to Work scheme
• Discount club - supermarkets, phone bills, gyms & more!
• Life assurance cover
• Long service recognition
• Enhanced Maternity Pay
• Active local social committees
• Regular social events
• Paid volunteering opportunities in your community

About the role...

As Operations Support Manager, you'll be responsible for overseeing a range of support services across your aligned division, ensuring operational teams receive the guidance and resources they need to perform effectively. You'll lead compliance efforts related to operative competence, manage regional operations support teams, and-within the Water division-take ownership of Ipsum's Estates data. This role plays a key part in maintaining high standards, driving consistency, and supporting the smooth delivery of services across the business

As a Operations Support Administrator you will...

• Manage training processes for divisional employees, including internal/external courses and system records.
• Oversee authorisation, identity, and security clearance documentation for operatives.
• Coordinate the issue and tracking of tools, equipment, and PPE across the division.
• Maintain and publish site data for Ipsum's estate portfolio.
• Ensure accurate recording of audit and inspection reports in line with contract requirements.
• Lead regional operations support teams, maintaining high data standards and operative compliance.
• Manage shared services such as centralised hotel bookings and support the Group Operations Support Manager when needed.
• Build and maintain supplier relationships to ensure cost-effective, high-quality training delivery.
• Produce regular reports on compliance risks, performance targets, and operational support activity.
• Promote and uphold health and safety standards, including risk assessments, safe practices, and proactive communication.

About you...

As an Operations Support Manager, you'll be calm under pressure, a clear communicator, and driven to improve processes. You'll bring strong customer focus, initiative, and the ability to support colleagues effectively. With experience managing teams in safety-critical environments and overseeing training operations, you'll also have solid knowledge of health and safety compliance. Proficiency in Microsoft Office is essential, and SharePoint experience is a plus.

Our commitment to Equal Opportunities...

We're proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we're committed to building a diverse and inclusive workforce.
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