Operations Support Manager
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Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defence industry in TIME magazine's "World's best companies 2023" ranking.
With over one million seats equipping the fleets of the major airlines, Safran Seats is one of the world's leading suppliers of seating for passengers, crews and helicopters thanks to innovative and high added-value solutions.
Reference
2025-151801
Position description
Domain
Production
Job field / Job profile
Manufacture assembly and repair - Production/ repair director
Job title
Operations Support Manager
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.
The purpose of this role is to effectively lead an integrated production team & processes towards successful delivery of customer demands. You will hold full accountability for the performance and continuous improvement of both the production system and their indirect support functions. Whilst implementing strategic plans linked to the Operational Balance Scorecard
Key Responsibilities will include:
• Deploy operational strategy in line with business objectives, goals and customer requirements.
• Accountable for delivery against key performance indicators identified through the balance scored card framework.
• Promote, lead and empower an environment of continuous improvement.
• Lead and build effective relations with internal and external customers.
• Promote standard work linked to that of the common goal.
• Overall accountability for the supporting functions to achieve customer requirements.
• Accurate forecasting and delivery upon set budgets.
• Monitor and report on budgets and targets.
• Manage, allocate, evaluate a cross functional team in order to optimise operational resource.
• Promote, maintain and build on the Company standards and values with the view to develop and improve upon
them.
• Accountable for the safety standards and governance within the operational areas.
• Management of the production system from input to output.
• Manage and control capacity in line with customer demands.
• Monitor and maintain the production system to ensure the optimization of quality, cost and delivery.
• Develop direct teams and individuals in line with the business requirements. Improving skill sets and competencies
that are required in order to meet customer demands
• At all times maintaining safety working practices and disciplines. Whilst constantly reviewing with the view to
eliminate risk to all employees and visitors on site.
• Being the lead, mentor and developer of the operations support teams.
• Plan resource to meet production output to include annual leave, absences, clocking and overtime for all reports.
• Identify and address training needs to maintain quality output in accordance with the Quality Procedures.
• Monitor and report on budgets and targets.
• Build on current 5S standards and develop the process via use of the One Safran tools and methods
Travel specifictity
N/A
Additional description
Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.
We focus on:
Our people
These are our four People Fundamentals that underpin everything we do at Safran:
• We believe in and fostering the conditions for diversity and inclusion to thrive
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way!
Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.
Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.
Candidate skills & requirements
• Supervisory / Management Educated with previous experience gained in a similar or related manufacturing environment
• Sound knowledge of lean and problem solving tools, operating procedures, quality methodologies & techniques with sound knowledge of lean and problem solving tools
• A good academic standard of education or previous experience gained in a similar or related manufacturing environment
• Previous experience of leading a team within a high density business
• Demonstrable experience of driving a culture of lean and continuous improvement
• Familiar user of Microsoft packages, BaaN or associated software, EZLM.
• Comfortable in reading engineering drawings
• Change Management & Risk Management experience Essential
• Excellent interpersonal skills
• Ability to analyse information with a high attention to detail
• Able to build strong working relationships
• Displays energy and enthusiasm in improvement ways of working
• Respectful of other colleagues in carrying out duties
• Ability to plan work load effectively
• Willingness and ability to work flexibly across all areas of Operations and to travel to other Safran sites if required
• Demonstrable experience of leading, motivating and bringing out the best in people
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you!
Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran:
• We believe in and promote diversity and inclusion as key values across our business
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support for you and your colleagues
As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday + UK Bank Holidays
• Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
• Career Progressions opportunities such as company sponsorship and further training courses
• Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
• Equality & Diversity initiatives with internal groups for workplace engagement and involvement
• STEM engagement with schools, colleges and universities and Charitable activities for all
Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages.
Position location
Job location
Europe, UK, Wales
City (-ies)
Llantarnam Industrial Park, Llantarnam NP44 3HQ Cwmbran