Operations Support Manager
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Job Description
Role & Responsibility
Communication
Encourage two-way feedback with team members and encourage successful implementation of ideas aimed at improving working practices to solve operational issues.
Ensure holiday procedures are followed and responses given in a timely manner.
Escalate any issues that are likely to affect the performance of the department or relationship with the customer to the Operations Managers as required.
Ensure all colleague requests such as: shift request changes are followed up, and responses are given in a timely manner.
Legislation
Report accidents / near misses / incidents immediately
Ensure team members and self operates in line with all company, customer, and site procedures.
Ensure that the team meet all eligibility to work criteria and ensure working schedules are in line with people policies and working time regulations.
Health and Safety
Ensure team complies with health and safety legislation
Assist the sites H&S managers to ensure the team members have the required knowledge and training of all of the sites that they may be required to work in.
Performance
Has knowledge of health and safety legislation to ensure team members adhere to all safe working practices.
Manage, motivate, and lead a team to ensure customer KPI's, performance targets and absence levels are met.
Monitor performance, timekeeping and absence levels of team members and document as required.
Understand and embrace the culture of the sites and actively participate in developing an open / honest environment.
Colleagues
Proactively advertise, interview, and recruit the people campus team. Effectively manage ongoing plans in place to backfill any leavers within the team to ensure that supply to the sites is not impacted.
To support with onsite drug testing procedures.
To support with all onboarding requirements and tasks, such as processing contracts, bank details are provided, digital IDS
Work with the team members and the site management teams to be able to offer flexibility in work patterns, days of work, weekly hours, start and end times, ensuring that we accommodate the team members where we can by understanding the full demand across all sites within the campus.
To have proactive conversations with onsite agency workers to effectively move them from temporary workers to permanent Wincanton colleagues as needed.
To work with the sites management teams to fully understand all the qualifications, training, certification and MHE across the operations to be able to build and maintain a skills matrix for the campus team.
To highly skill the appropriate team members, across all the skilled tasks and roles across the whole campus so they can effectively backfill any short-term absence across the sites.
To effectively plan and communicate team members personal rotas in advance so they understand what site and rolled and day and time they are needed. Ensuring they are correctly paid for hours worked.
Proactively motivate the team to ensure they achieve performance targets by providing guidance, encouragement, training and development.
Ensure sickness and absence are proactively highlighted to individuals and ensure return to work interviews are completed in a timely manner. KRONOS exceptions are managed effectively.
Maintain and further develop a high level of teamwork and morale within the team.
Support colleague engagement - Pulse Survey
Administration
Note taking for HR related issues: such as absence management, performance management and probation reviews.
Ensure any disciplinary action is carried out following company procedures and documented accordingly.
To support with daily operational requirements
General
Attend any relevant training sessions provided by Wincanton to ensure you are fully equipped to perform your role effectively especially relating to safety courses.
Any other duties as reasonably required to ensure the efficient operation of the site