Operations Support Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Department: Operations
Reporting to: Director of Operations
Core Hours: Monday-Friday 8.45am - 5.30pm
Location: Based at our Exeter HQ

Do you have a background in sales, travel or hospitality? What about an interest in exploring the serviced accommodation industry as a future career path? Maybe you're eager to work in an environment where your free time is as valued as your work hours, and a culture with a benefits list to shout about?

Situ is an established serviced accommodation agency headquartered in stunning Exeter, Devon. We connect people with choice corporate accommodation that feels like home, wherever in the world they might be. With a global supply chain spanning over 144 countries and an ever-growing team, we're on an exciting journey. Are you ready to join us?

About us

Our success lies in our people-centric approach, it's what makes us stand out in the industry. Service with heart is how we ensure a 100% client retention rate. But it isn't just our clientele who get this top-quality treatment, it's our own people too.

Recognising and nurturing talent is a fundamental part of Situ culture, and we always reward hard work. 2023 alone saw 19 internal promotions within our company, and our dedication and investment in our teams is what makes us a renowned globally great employer. It's also how we earned a Best Place to Work award last year!

We're people people - diversity and inclusion is paramount to everything we do here at Situ. From collectively speaking 17 languages, to over half of our leadership roles being held by women, to our dedicated employee committees - we work hard to ensure everyone sees Situ as a safe space.

In a nutshell... We're on a mission to revolutionise corporate accommodation with our unique approach to the industry and are seeking top-notch people to help us achieve that goal.

But enough about us, it's you we're eager to learn more about. So get in touch today and slide into your next role at Situ (literally, we have an office slide)!

Job purpose

As an Operations Support Manager at Situ, you will be responsible for managing, motivating, and developing our Sales Operations team. This role, with the support of team leads, supervisors and key specialists, should ensure the Accommodation Specialists commitment to delivering outstanding service to our clients, hitting sales targets, and contributing to the overall success of the business.

As an Operations Support Manager, you will be instrumental in fostering a proactive, positive, and efficient working environment. You will drive team performance by creating a culture of high standards, continuous improvement, and career progression. Your leadership will ensure that the team is engaged, well-supported, and aligned with business objectives to consistently meet and exceed client expectations. You will place a strong emphasis on job satisfaction, promoting a supportive atmosphere where positive attitudes and mutual respect are at the core of daily operations. By encouraging open communication and personal growth, you will help maintain a motivated and resilient team, contributing to a culture where employees thrive both professionally and personally.
Key responsibilities and duties

• Work alongside the Revenue Optimisation Manager to develop, implement, and refine operational processes that improve efficiency and productivity.
• Foster a culture of accountability, collaboration, curiosity and continuous improvement within the team
• Maintain a positive and engaged attitude within the teams.
• Management responsibilities for teams to include coaching and mentoring.
• Ensure quality of data and reporting at individual and team level to ensure everyone is clear on their data, role, success and areas for improvement .
• Drive performance and business growth through all divisions within Sales Operations.
• Maximise all opportunities to develop and nurture new and existing relationships (clients, -suppliers, colleagues etc.).
• Overall responsibilities for the success of designated accounts.
• Follow and support company policies and procedures.

What a Situ person looks like

• Highly motivated with a positive 'can do' attitude
• Exceptional attention to detail
• Upholding of company values
• Provide outstanding customer service
• Adaptable to the needs of the business
• Continually seeks personal and professional development
• Excellent time management and organisational skills
• Exceptional communication skills, both verbally and written
• Commercially astute
• Confident with IT to include Microsoft Office products and CRMs
• A client first approach, assist in activities within other functions of the business when required to maintain and improve service levels.

Benefits working at Situ

• 27 days of holiday per year (including two rest days) plus bank holidays.
• Workplace pension - employer contribution increasing with length of service
• Subscription to online benefits and discount package
• Private health insurance
• 24-hour access to GP
• Employee assistance programme
• Additional day off for your birthday
• Length of service sabbaticals
• Electric car, cycle and tech salary sacrifice schemes
• Quarterly reward experiences