Operations Support Manager
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Detailed job description and main responsibilities
Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.
Person specification
Education/Qualification
Essential criteria
- Educated to degree level or equivalent level combination of diploma level education, short courses / training / experience
Desirable criteria
- Prince 2 Qualification or equivalent
- CIPS Level 4 minimum
- Certificate in management or equivalent
Experience
Essential criteria
- Management/leadership experience
- Experience of supporting high profile meetings
- Experience of supporting senior managers including taking appropriate follow up action as required
- Experience of working in busy and pressurised office with the ability to prioritise workload to meet conflicting demands
- Experience of handling highly confidential and sensitive information
Desirable criteria
- NHS administrative experience
- Previous PA or business manager experience at a senior level
Skills and Knowledge
Essential criteria
- Excellent communication skills, both written and verbal and at all levels across an organisation, including Executive Leads
- Excellent administrative and organisational skills and the ability to set up office systems and monitor, review and implement changes to existing working practices
- Extensive experience of co-ordinating meetings, including collating agendas and action lists, following up on these as necessary
- Advanced knowledge and understanding of Microsoft Office packages e.g. Word, Excel and PowerPoint
- Able to demonstrate excellent customer service and interpersonal skills
- Ability to manage conflicting demands and prioritise workload
- Undertaken ongoing training and professional development as required for the role including annual statutory and mandatory training required of all Trust staff
Desirable criteria
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Key Attributes
Essential criteria
- Enthusiastic and self-motivated
- Ability to work on own initiative
- Good team player
- Pragmatic approach to dealing with complex and difficult situations
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
Interview arrangements will be communicated via email so please check your email regularly following the closing date.
At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, gender identity and expression, ethnicity, religion, and disability.
We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks:
Disability and Wellbeing Network (DAWN)
Race Equality Network
Rainbow Network which supports LGBTQI staff.
Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH.
The CLCH Equal opportunities statement is on our Website Equal opportunities :: Central London Community Healthcare NHS Trust (clch.nhs.uk)
"We work Flexibly"
Employer certification / accreditation badges
Documents to download
- Job Description and Person Specification (PDF, 816.3KB)
- CLCH Trust Values (PDF, 720.3KB)