Operations Support Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Position: Operations Support Manager
Location: Stafford - Hybrid with travel
Grade: RCS J
Contract Type: Permanent (Full-Time)
Closing Date: Wednesday 12th June 2024

While logistics is at the heart of what we do, it's our incredible team that truly makes us shine. With a global workforce spanning over 500,000 members across 220 countries, we've assembled a powerhouse of talent that drives our success. But we're not just about numbers - our commitment to innovation and embracing cultural diversity sets us apart from the rest.

At DHL, we believe in offering unparalleled opportunities for personal and professional growth, making us one of the most sought-after companies to work for. So, if you're someone who wants to be part of a team that's making a real difference in the world, then join us on this incredible journey. Get ready to embrace change, unleash your potential, and be a part of something extraordinary.

We have an exciting opportunity for an Operations Support Manager to join the team based at Acton Gate.

If this sounds like a team you'd like to join ... keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

• Operational performance of the customer contract through development of a reporting system and road map of improve reporting processes.
• Responsibility for creating, maintaining, and improving KPI performance across the whole account.
• Drive the stock loss agenda and put controls in across the network.
• Work between the customer and DHL on all seasonal planning.
• Develop a roadmap to develop a reporting suite across the customers' network.
• Support in driving optimal efficiency across warehouse and transport operations in line with operational KPI's.
• Maintain strong relationships with the customer's management team through integration and working partnerships.

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

• Experience managing operational performance withing a supply chain warehouse environment.
• Proven track record of delivering results - both financial and operational
• A Warehouse/Logistics Background.
• Experience in developing a network performance strategy.
• Customer management experience.
• Stock and seasonal planning experience
• Advanced skill level in Excel, data manipulation and interpretation with a good understanding of setting up PowerBi Dashboards.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award winning range of benefits including:

• Car Allowance or Company Car
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.