Operations Process Manager

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Job Description

Location Birmingham or London

Salary Base salary: £47450pa to c.£67300pa depending on skills and experience. In addition, we offer flexible benefits fund of 20% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website.

HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.

As an Operations Process Manager with HS2 you lead the organisation in delivering the HS2 Operational Scenario workstream as the key operational element of the HS2 Level 2 System Level Assurance requirements related to project delivery, integration and operational functionality, Working across all functional sub-systems and project disciplines and with suppliers, other duty holders, regulatory bodies and other external bodies, the role is key in engaging with suppliers and other project disciplines to support project delivery by demonstrating that the delivered railway is integrated and assured as safe and operable to secure safety authorisation for passenger services to commence.

The role is responsible for leading the subsequent scoping, development, production and assurance of the HS2 Operating Rule Book for all duty holders that will ensure that HS2 IM has a CSM compliant suite of rule book modules and supporting material in place to enable safe operation and maintenance of the infrastructure in compliance with all legal and regulatory requirements as an integral component of the organisational Safety Management System.

About the role:

• Lead the Operational Scenario organisational level 2 assurance activity across all modes of operation and all sub-system technical functionality to demonstrate how the HS2 IM organisational design is efficient and safe, provide supporting evidence for HS2 IM to become an authorised legal entity and ensuring end user requirements and ergonomic needs are identified.
• Lead the development of the HS2 IM Operating Rule Book, leading cross functional teams of internal and external stakeholders in content development and assurance to compliance with CSM-RA, ROGS, Railways Interoperability Regulations and other applicable legislation and regulatory requirements.
• Develop and implement the strategy to ensure requirements contained within applicable National Technical Specification Notices and Railway Group and Industry Standards are identified and addressed in the HS2 Rule Book, identifying and adopting best practice in content development, display and access.
• Identify and implement assurance requirements for the operational rules content to ensure compliance with applicable legislation, in particular CSM-RA, leading, and undertaking operational hazard identification, risk assessment and other related activities to achieve this.
• Provide expertise and input into the development of training for the organisation through provision of direction, review, support and advice training development and delivery where the operating rules drive or influence content.
• Lead the engagement with suppliers and integration and systems safety teams to ensure the development of operational rules and sub-system functionality and design are aligned to optimise safety, operability and performance.
• Act for HS2 in liaison with internal and external stakeholders and other rail industry bodies such as the ORR, RSSB and RAIB, to ensure HS2 interests are represented at industry bodies in the development of operating rules strategies and applications.
• Collaborate to ensure the development of the suite of HS2 IM Operational Standards including the operations and control manual, single duty holder supplementary instructional material and all associated processes and procedures are aligned with Level 2 assurance activity outputs and consistent with the HS2 Operating Rule Book.
• Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI

About You:

Skills:

• Clear and effective communication skills to support stakeholder engagement and management and implementation of identified requirements.
• Ability to work under pressure in a busy and varied environment, working under own initiative against challenging timescales and milestones.
• Collaborative, flexible and adaptable in engagement with diverse agencies, organisations, and functional sectors involved in operational standards and management to deliver optimum outcomes for the HS2 IM organisation in terms of safety and performance.
• Ability to provide high quality cohesive technical authorship to policies, standards and processes.
• Planning and organising - successfully managing several workstreams at different development milestones simultaneously.
• Critical thinking - analysing and assessing complex factors to enable evidence driven decisions.
• Innovative in delivering solutions that address known industry issues and incorporate best practice.

Knowledge:

• The operational scenario methodology to satisfy user needs and the practical application of its principles through workshop activities and document production.
• Legislative and regulatory requirements applicable to the safe operation of the revenue service railway including CSM, ROGS, Railway Interoperability Regulations and the Management of Health & Safety at Work Regulations.
• Knowledge of all relevant standards governing safe operation of a mainline railway and how these are captured within operations standards and communicated to end-users.
• The functional structure of the UK rail network, individual and collective accountabilities and responsibilities of duty holders and an understanding of railway operations for both mainline and non-mainline railways.
• Assurance methods and their application including hazard identification and mitigation, identifying and assessing potential risks, hazards and impacts associated with specific environments and their mitigating factors.
• The application of project and programme management techniques.
• The major project lifecycle and how different elements of a programme are managed to successful delivery.
• NEBOSH General Certificate or equivalent qualification

Type of experience:

• Application of the operational scenario process in rail projects through application of the 'Day in the Life of' methodology.
• Technical authorship and production of well-structured management plans, policies, standards and processes utilising office software such as MS Word, MS Excel, MS Visio, SharePoint and others.
• Experience of development and application of standards for, and on an operational railway in project development phases and passenger carrying railway.
• Project Management, both in an individual capacity and as part of a wider programme delivery.
• Quality management, risk assessment, hazard identification and mitigation and risk control.
• Working with assessment bodies (AsBo) to achieve successful safety assessment reports.
• Engagement, consultation and negotiation with internal and external stakeholders at all levels of seniority to deliver time critical materials.

The post-holder is expected to behave at all times in a manner consistent with the HS2 values of Safety, Leadership, Integrity and Respect

It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.

As HS2 Ltd do not hold a sponsorship license from the Home Office, we are not able to provide sponsorship to any applicant. Applicants must already have the Right to Work in the UK at the time of application and our process involves a Right to Work validation prior to the interview stage. Note, there are certain types of time-bound visas that we cannot accept.

Any offers made to applicants will be subject to satisfactory completion of pre-employment checks which include Nationality & Immigration Status, employment references, DBS, Financial and Education checks.

We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV. In a further development of our efforts to create a more diverse workforce, your CV will be anonymised and personal information will be removed during the first stage of the application review. This removes bias from the process and makes it even more important that you attach an updated word version of your CV for each new application ensuring you include evidence directly related to the criteria in the job advert.

Any applications received after the closing date will not be considered.

About Us

High Speed 2 (HS2 Ltd) will be the UK's new high speed rail network. As well as improving capacity, the new scheme will shorten journey times between a number of Britain's major population centres, boost the economy and create thousands of jobs.

HS2 Ltd will create a skills legacy and develop a diverse range of talent. We aim to be a leader in EDI practice by creating a safe & inclusive working environment for all our staff - living our values of Safety, Respect, Integrity and Leadership.

In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.

HS2 Ltd is also a safety-critical organisation. Employees are required to ensure reasonable care of their own and others' health and safety by taking personal responsibility for working to our 'Safe at Heart' programme principles and following safe working procedures at all times.

HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential.