Operations Manager - Warehouse

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Pay Rate: £47,000
Grade: RCS K
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Thursday working 6pm-4am
Location: Manton Wood - Worksop

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We are now looking for a Warehouse Operations Manager to lead operational performance, drive a culture of Safety First, and ensure our colleagues deliver the exceptional service our customers expect from DHL Supply Chain.

WHAT YOU'LL DO

• Lead, coach, and develop warehouse teams to achieve KPIs across safety, productivity, quality, and customer service
• Foster an inclusive, positive, and engaging culture aligned with DHL's Certified Excellent Employer values
• Ensure all activity complies with H&S legislation, site procedures, and DHL's Zero Harm standards
• Plan and manage labour, resources, and workflow to deliver consistently strong operational performance
• Support customer relationships by delivering reliable service and proactive communication
• Lead continuous improvement activity using DHL tools and First Choice methodologies
• Monitor performance, produce reports, and contribute to weekly and monthly operational reviews
• Ensure compliance with audits, stock integrity processes, and internal/external standards

THIS ROLE WOULD SUIT PEOPLE WHO

• Proven leadership experience in warehousing, logistics, or operations
• Strong people-management skills with the ability to motivate, coach, and support large, diverse teams
• A proactive, hands-on approach with strong decision-making skills
• Good understanding of operational processes, H&S, and warehouse systems (WMS knowledge desirable)
• Experience delivering continuous improvement and change initiatives
• Excellent communication skills and the ability to work collaboratively across functions

WHY JOIN US?

• Discretionary bonus based on performance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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