Operations Manager- Urgent & Emergency Care
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Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
We are recruiting for an Operations Manager for Urgent and Emergency Care Services at Croydon University Hospital. This individual should share our ambition and vision to deliver the best quality care for patients in the local community.
The successful post holder will be expected to lead the operational management team to coordinate and drive performance within the Urgent & Emergency Care footprint and work towards exceeding national targets and strategizing for the future alongside the General Manager for the service.
Interviews will be held on the 17th July 2025
Main duties of the job
Operations Manager 8a (Full Time/Permanent)
The post holder will work as part of a dynamic team in delivering a safe and effective service for the Urgent & Emergency Care service which sits within the Integrated Adult Care (IAC) division.
As an Operations Manager you will ensure the development and delivery of high quality, responsive and cost effective services in line with the requirements of key stakeholders, the Trust strategic direction, and the Divisions Annual Service Plan.
The post holder is expected to be accountable and to take decisions on day to day operational issues for areas within their responsibility and be responsible for the delivery of the services within their remit - operational delivery, patient experience, safe care and performance are key focus areas.
Proposed Interview Date - 27th August 2025
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Detailed job description and main responsibilities
Please see the attached supporting document which contains more information about the role in job description and person specification
For further details / informal visits contact:
Name
Victoria Oji
Job title
General Manager
Email address
Person specification
Education & Qualification
Essential criteria
- Post graduate training in Business or Management in progress or completed or equivalent experience
- Formal education to first degree level or equivalent ability or working towards Be able to demonstrate evidence of CPD
- Be able to demonstrate evidence of CPD
Experience
Essential criteria
- Proven extensive experience in a management role to include
- Proven experience at operational management level within a hospital setting, including senior level experience
- Proven experience of staff management
- Proven experience of budget management, including senior level experience
- Proven experience of successful change management and service redesign
- Familiarity with clinical service management issues
- Evidence of training in managerial skills e.g. project management, leadership etc.
- Ability to use word, excel and power point competently
SKILLS/ABILITIES
Essential criteria
- Leadership ability
- Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
- Excellent written and verbal communication skills
- Well developed analytical skills with ability to present information clearly, concisely and in a variety of formats.
- The ability to Interpret data/information
- Evidence of initiating purposeful action
- Persistence in achieving objectives
PERSONAL CHARACTERISTICS/DISPO
Essential criteria
- Highly motivated and self-directed
- Able to work under own initiative, independently or as an effective team member
- Resilient, flexible and able to adapt to ensure achievement of objectives with constantly changing situations and environments
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.
If you decide to apply for this post, but do not hear back from us within four weeks of the closing date, please assume that you have not been shortlisted on this occasion.
Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:
Telephone: 02082963786
Text: 07501066267
Email: esth.dal@nhs.net.
Our confidential answering service is available after 5pm.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- JD&PS (PDF, 520.3KB)
- CHS DBS Policy Statement (PDF, 53.0KB)
- Map of Croydon University Hospital (PDF, 95.6KB)
- CHS Accomodation (PDF, 1.4MB)
- Croydon Trust Values (PDF, 324.9KB)