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Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.

We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.

We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.

We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?

Our Future Plans

The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/

Job overview

This is an exciting opportunity for a qualified allied health professional or nurse to join our team to support the Inpatient Therapy Services at Calderdale & Huddersfield NHS Trust. You will be responsible for the operational management and the effective and efficient delivery of Inpatient Therapy Services, which consists of; Dietetics, Discharge Team, Occupational Therapy, Physiotherapy, Speech and Language Therapy. To support the effective coordination and monitoring of budgets and agreed national or local performance objectives alongside other team members. You will work alongside a supportive management team including team leaders.

Main duties of the job

Your role will involve supporting the inpatient therapy and discharge teams with operational roles and responsibilities, such as managing rosters, supporting management of the workforce, recruitment and retention, budgets and supporting service development alongside clinical leads for the areas. You will work alongside other leaders to ensure the safe and effective running of the acute inpatient therapy services.

Working for our organisation

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS - yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members - patients, staff and the local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.

Detailed job description and main responsibilities

The Operational Manager for Therapies will manage multi- professional staff within the Inpatient Therapy service and will work in partnership with the Team Leader, Inpatient Therapy Service Manager and Head of Therapy Professions on the planning, development and continuous improvement of patient care processes. Appropriate working relationships will be established with colleagues in services and Divisions within the local health and social care economy with whom their services interact and with appropriate external bodies for the fulfillment of particular service issues.
To play a lead role in the modernisation and redesign of clinical services and support the Inpatient Therapy Services Manager and Head of Therapy Professions in interpreting and delivering local and national strategy into practice across the Inpatient Therapy Services.
To promote a culture of continuous improvement across the Inpatient Therapy Services, thus contributing to the achievement of CHFTs values and objectives.
To be an excellent communicator, who confidently and efficiently manages a wide variety of situations, challenging and resolving problems relating to patient care/ personnel and resource issues in a timely manner.
To balance own managerial role and duties, responding instantly and flexibly to the daily changing needs of the service.
Provide effective managerial leadership to the teams
Be involved in/lead on patient safety and quality initiatives for the Division.
Represent the Division at meetings for specified activities, as required by the Inpatient Therapy Services Manager or Head of Therapy Professions.

Clinical Duties

There are no clinical responsibilities attached to this position.

Managerial Duties

Provide visible, operational leadership within Inpatient Therapy services.

To assist the Inpatient Therapy Services Manager and clinical Team Leader in the production of business plans and service development for the service, where appropriate leading on specific service plans.
To lead on or support new regional or local initiatives.
To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards, targets and performance contracts.
To monitor the workload of staff and resolve any day-to-day management issues within the services.
To provide opportunities for the professional development of the inpatient therapy teams within the modernisation agenda, and act as a point of reference and advocate for the team, escalating professional issues to the Head of Therapy Professions.
To be responsible for supporting staff in the development of their scope of professional practice.
To ensure that all staff are successfully engaged in professional training and development activity
To ensure that staff are supported through supervision to be reflective and accountable practitioners and professionals.
To implement principles and processes of governance; clinical or otherwise and ensure that staff adhere to them.
To identify and provide analysis of complex issues that impact on service delivery such as capacity and demand for services and use the data available to evidence the need for service improvement, developing appropriate plans and business cases where required
To support the delivery of high quality services that are underpinned by current evidence, best practice and validated research.
To provide advice and guidance, and contribute to the development and review of protocols, standards, guidelines, care pathways, and policies.
To manage expected/unexpected clinical events within the team.
To contribute to the effective and efficient delivery of organisational aims, ensuring that these are matched with specific organisational objectives and that learning needs are identified.
To manage resources within the services budget, to monitor the budget and check monthly statements, consulting with the Inpatient Therapy Services Manager on budget expenditure in the service area.
To manage the analysis of data to ensure the Inpatient Therapy Services Manager and Head of Therapy Professions has access to timely and accurate information on all key performance indicators.
To produce reports on financial, contractual and performance as required.
To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed.
To manage staff within service areas in such a way that contracts and targets are delivered.
To be responsible for managing all aspects of leave within the team.
To be responsible for organising and conducting team meetings, and to interpret and communicate management policy and other decisions to team members.
To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the Inpatient Therapy Services Manager and the Head of Therapy Professions.
To participate in Trust and Division-wide programmes where appropriate to contribute to the modernisation and personalisation of services as required.
To lead on defined Service Improvement or projects on behalf of the Division as agreed.
To encourage the development of any staff directly managed to their full potential through systematic individual performance review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.
To manage sickness, disciplinary and performance issues in line with Trust policies as documented in the locally agreed protocols.
To demonstrate leadership behaviours and motivate staff within the service area.
To ensure effective systems of communication are in place and utilised.
To ensure compliance with all relevant Trust policies, as documented in the locally agreed protocols.
To recruit and induct staff in line with Trust policies and procedures, as documented in the locally agreed protocols.
To anticipate staff shortages and take action to minimise the impact on service delivery.
To be responsible for implementing risk management arrangements in line with the governance strategy for the Division.
To support the monitoring of compliance with internal and external governance and best practice requirements in the Service.
To manage conflict resolution relating to patient care/ personnel and resource issues in a timely manner.
To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions, or being investigator of incidences where required analysing and addressing areas of concern highlighted. Ensure all action plans are completed and implemented appropriately.
To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.
To support the systems of incident reporting and education of staff following incidents and adverse events.
To maintain and develop an environment and culture of care that improves health, wellbeing, safety and security of each individual.
To regularly assess risks to health, safety and security using the results to promote and improve practice.
To support a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints and is shared across the division.
Ensure Risk Registers are updated monthly for your designated area

Financial Duties

Be accountable to the Head of Therapy Professions for the financial performance of the delegated service budget taking actions to limit spending when required.
Ensure training is attended to enhance the knowledge/ability and information required to understand the current financial framework.
Identify cost pressures, service development and cost improvement plans, escalating issues to the Inpatient Therapy Services Manager as required.
Ensure that the Trust Standing Financial Instructions are adhered to and that all staff has an understanding of these instructions.

Managing Self

Participate in regular supervision.
Attend all mandatory training.
Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal.
Comply with all Trust policies, procedures and protocols.
Carry out duties with due regard to the Trust's Equal Opportunity Policy.
Seek advice and support from Line Manager whenever necessary.
Maintain professional conduct including appearance at all times.
Ensure maintenance of Professional Registration.

This job description is an outline only and is not definitive or restrictive in any way. It will be regularly reviewed and may be amended in the light of changing circumstances following consultation with the post holder.

Person specification

QUALIFICATIONS/TRAINING

Essential criteria

Degree level or equivalent qualification/equivalent level of experience in healthcare or management
Evidence of postgraduate study and/or continuous professional developmen

Desirable criteria

Recognised management qualification.
Evidence of leadership training or qualification

KNOWLEDGE, EXPERIENCE AND EXPERTISE

Essential criteria

Evidence of keeping abreast of national and local developments in health and social care and local data
Recent relevant experience in an operational/patient care management post within the NHS
Recent relevant experience in working with staff from a range of health professions
Experience of managing and developing staff
Experience of dealing effectively with challenging or sensitive staff issues, e.g. performance, within Trust processes and legislative frameworks
Able to use a range of management styles as appropriate, including a coaching style
Evidence of successful operational leadership and effective involvement in change management
Experience of contributing to service improvement initiatives
Up to date understanding of NHS and related public sector organisations particularly secondary care services
Knowledge of clinical governance/quality agenda/budget responsibility

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

Essential criteria

High level written communication skills and able to adapt style and method as appropriate to include the ability in report writing, responding to complaints
Commitment to developing self and others
Ability to motivate and enthuse others
Good interpersonal relationship skills
Assertive
Creative thinker - solution focused
Ability to plan and manage change to services
Able to introduce change and innovation

Desirable criteria

Ability to work across traditional boundaries
Experience of E Roster management

Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that's why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact ask.recruitment@cht.nhs.uk for assistance.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

JD and Person Spec (PDF, 328.4KB)

Operations Manager for Therapies

Operations Manager for Therapies

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