Operations Manager - Repair Center

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Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams are automating, digitising and transforming the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us and connect people to commerce in this important and rewarding role.

Job overview

This is a vital role within Diebold Nixdorf that requires experience in Product Repair, Service Operations, Service Logistics with strong leadership experience. We are expanding our Milton Keynes site to incorporate the technical repair function which will be in addition to Warehousing, Staging and Project Services, creating an 'under one roof' flagship service facility in the UK. The Operations Manager, for the Repair center, will lead a team of direct and indirect staff to deliver high performance from this vital business area. Responsible for ensuring the repair team repair and test mechanical, electro-mechanical assemblies and sub-assemblies to an industry leading standard, meeting the OEM guidelines to support delivery of exceptional service to our customers. The role will be accountable for the operational and commercial performance of the Repair Facility in every aspect, meeting demand profiles on and time within budget.

Responsibilities

• Directs the efforts of subordinate managers and Repair Technician staff and Operations staff to perform their role
• Supports / drives budgeting, analytics and long-term capacity and demand planning to meet the needs of the Service business
• Partners and develops influence with cross-functional product, technical and support organizations to ensure alignment and coordination of repair activities.
• Implements and utilizes risk mitigation and issue management procedures to reduce potential negative impacts to overall program effectiveness.
• Analyzes performance measures and trends and drives improvements in the overall repair portfolio.
• Recommends improvements in methods, budget expenditures, equipment usage and procedures based on statistical and process analyses.
• Actively manages open issues and works with senior leaders and internal partners to develop key decisions.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Typically has 8-10 years of experience in Repair Technician and typically 2-4 years leadership experience.
• Experienced in logistics operation, P&L management in a customer delivery environment.
• Strong Stakeholder management at all levels.
• Has achieved a LEAN qualification and has proven LEAN continuous improvement experience

Are you ready to take your career to the next level and be part of a pioneering company? Apply now to join Diebold Nixdorf and help shape the future of financial and retail technology!

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations