Operations Manager - Outpatient Pharmacy

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Detailed job description and main responsibilities

Provide leadership and act as a role model for the staff of LHS Ltd.

Stock is always managed appropriately and accurately.

SOPs are in place to cover all activities.

Robust recruitment processes are in place including induction programmes and probationary reviews.

Training packages are in place to cover all core activities and are used to ensure that all team members are trained to the appropriate standards.

To ensure pharmacy stock is handled appropriately in terms of it being safe and secure.

To ensure that the pharmacy is developed and operated as a profitable business tailoring staffing and services as appropriate.

Work closely with the Finance Manager to have full financial oversight

Pharmacy rosters are managed appropriately in line with budgeted costs.

To be responsible for ensuring effective leadership and management of the dispensary teams including:-

Regular team meetings with minutes circulated.

Promptly enacting and following all policies and procedures, ensuring standards are upheld including those related to workforce.

Effectively communicating with individual members of the team as required including dealing with more sensitive topics and having difficult conversations.

Treating individuals equitably, fairly and consistently at all times

Compliance with LTHTr mandatory training requirements

Quarterly 121s are in place for all team members

Annual Appraisals are in place for all team members

(This list is intended as an illustration and is not exhaustive)

To ensure that workload and resources are effectively managed across all three branches.

To lead (or provide support to the team leaders) on service development.

Systems are in place where incidents are investigated including those reported by Datix or through PALs and appropriate actions plans developed/corrective action taken when required and Lessons Learnt are shared with the team.

To ensure all relevant risk assessments are in place and reviewed regularly.

LHS Single Improvement Plan is maintained, actions progressed and where applicable updated with further improvements when they are identified.

In conjunction with the Finance Manager, prepare corporate and annual business plans and monitor progress against these to ensure that the company attains it's objectives as cost-effectively and efficiently as possible.

To provide strategic advice and guidance to the chair and members of the board, to keep them aware of developments within the industry and ensure that appropriate policies are developed to meet the company's mission and objectives and to comply with all relevant statutory and other regulations.

To establish and maintain effective formal and informal links with LTHTr (and future clients), key decision-makers and other stakeholders, to exchange information and views and to ensure that the company is providing the appropriate range and quality of services.

To provide direction and coordinate the work and resources of the dispensary teams ensuring robust recruitment and retention processes are in place.

Represent the company in negotiations with customers, suppliers and other key contacts to reach the desired outcome.

The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Person specification

Qualifications & Education

Essential criteria

• Qualified Pharmacist or Pharmacy Technician
• Registration with GPhC and evidence of CPD

Desirable criteria

• Post-graduate Leadership and Management Qualification
• RPS/APTUK Member

Knowledge & Experience

Essential criteria

• Knowledge of all areas of Pharmacy Services
• Detailed knowledge of Pharmacy Dispensing Services
• Knowledge and practical experience in a management/leadership role
• Specialist Technical knowledge of Good Dispensing Practice
• Experience of workforce development
• Knowledge of medicines regulation, legislation and clinical governance
• Ability to develop and deliver training to others
• Awareness of changes within pharmacy practice
• Knowledge of COSHH regulations
• Knowledge of laws and principles relating to information security and confidentiality
• Knowledge of Health and Safety legislation and Risk Management processes.

Desirable criteria

• Project Management
• EMIS Experience

Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We'll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information.

AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.

We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.

Supporting Information

The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.

Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you've navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.

Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.

Working Smarter pledge

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

Secondments

If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting askworkforce@lthtr.nhs.uk

Young People

Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22, Standard DBS check £22 and Enhanced DBS check £42. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

NO UNSOLICITED ADVERTISING COMPANY APPROACHES

For more information about the Trust take a look at our Application Guide or visit our website www.lancsteachinghospitals.nhs.uk You can also keep up to date with us on Facebook, Twitter, Linked In and Instagram.

We look forward to hearing from you soon!

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description and Person Specification (PDF, 408.4KB)
• Creating your best application (PDF, 6.1MB)
• What we can offer you (PDF, 6.7MB)