Operations Manager - Midlands

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Job Introduction

Operations Manager - Midlands

• £35,000 per annum
• Generous discount off all KERB food & drink
• Hybrid/flexible working
• 25 days holiday (excluding bank holidays) + birthday day off
• Private Medical Insurance (Vitality)
• Medicash
• Classpass
• Employee Assistance Program (EAP)
• Cycle To Work scheme
• Annual season ticket loan
• Enhanced maternity/paternity/adoption leave after 2 years And much more!

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company have and exclusive partnership with KERB.

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and have developed a growing, successful corporate catering company, KERB Events Limited.

We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.

More about the role:

2023 saw substantial growth for the KERB Group and we're now on the search for an incredible Operations Manager to join the existing partnerships team and join us on our journey of continued growth in 2024.

As our Operations Manager, you will be integral to the day to day running of KERB Events and the end-to-end delivery of large-scale, live events, many of which involve bar operations and production at sites such as: Aston Villa Football Club, Leicester Tigers, Wolverhampton plus some more exciting venues coming onboard.

You will also account manage key partnership contacts and venue clients. So if you're looking for your next challenge within a business that genuinely cares about brilliant food, best-in-class events and exceptional hospitality, apply today!

• End-to-end planning of large events to include briefing and liaising with traders, site visits, on-site planning and logistics, staffing and accreditation, access planning and event specific administration
• On-site management of food and bar service as well as venue, partner and client management at events
• Working closely with the bars team to plan and deliver bars across live events
• Account management of key partners and venue clients; acting as the main point of contact for the venue teams both pre-event and on-site
• Management of event-specific budgets, ensuring that all events are hitting target GPs
• Regular reviews of operational opportunities at each of our Stadiums.
• Working closely with our Compass partners to expand KERB's offer where appropriate and proactively seeking the next opportunity
• Building close relationships with our street food traders and independent businesses to build, retain and grow the community
• Identify and cultivate new traders and food businesses when required who would fit the KERB ethos
• Understand, analyse and monitor food and trader performance
• Understand the importance of health and safety and following KERB processes
• Understanding and knowledge of delivering efficient and effective events.
• Travelling to our venues across the Midlands and working weekends to manage our venue

About you:

• Strong background in event and/or project management, ideally with a focus on live events focusing on food and drink
• Bar management experience
• Good commercial awareness
• Great communication skills
• A proactive self-starter, with the ability to manage projects from start to finish
• Experience working with varied stakeholders
• An understanding of food and drink operations
• Tech savvy and quick to learn new technologies
• Experience of EPOS systems - if you've used Good Till, even better!
• An strong interest and knowledge in the independent food and drink industry
• Excellent people skills, with the ability to talk to clients and traders in a consultative manner and developing long-term relationships
• A full and clean drivers license
• Willingness to travel and work weekends when required
• A love of brilliant food and drink

Desirable

• Experience with/a solid understanding of working with independent food traders
• Previous experience in line management

We believe in building a community that revolves around brilliant food. We strive to create a workplace that feels more like a passion than a job, where work doesn't always feel like work. We prioritise investing in people and cultivating long and strong relationships. Our goal is to drive both personal and professional growth in an ever-changing London.

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.