Operations Manager - Marine

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Role Title: Operations Manager - Marine

Department: Operations

Team: Business Support

Location: London

Type: Fixed Term Contract - 12 Months

About the Role:

• The Operations Manager sits within Business Support and is a newly created role, with the primary objective of managing a team of Underwriting Assistants and all of the associated responsibilities. The role holder will be expected to work closely with functions across LSM, specifically Credit Control, and will have proven record of managing demands of both Underwriting and Operations functions.

About the Department & Team:

• Operations sits within the business support division. Supporting the underwriting teams and wider Integrated Business Unit (IBU) in general administration, reporting, operational process advice and guidance and other ad-hoc requirements forms an important part of the role the team plays within the business.
• As a team we ensure our offshore colleagues are provided all relevant information required to complete assigned operational tasks.

Key Responsibilities:

Team Management

• Managing a team of direct reports effectively by setting appropriate goals, providing regular coaching and feedback, identifying development gaps, mentoring and leading by example whilst ensuring adequate communication across the team.
• Monitor and manage the day-to-day workload of individuals ensuring priorities are met.
• Ensure the team are meeting agreed SLAs & KPIs for Onshore and Offshore task

Operational Management

• Accountable for smooth running of the transactional UW process through both direct (onshore) and indirect (offshore, Underwriting) management of relevant teams and tasks
• Generating and analysing system-based management reports to monitor performance against SLA's for both onshore and offshore Operations teams
• Development of efficient & effective end to end processes and operating models, working closely with the Operational and Technical Excellence Team
• Identify opportunities to reduce to data quality issues by analysing DQ Pro / MI reporting. Offer solution to prevent DQ issues recurring.
• Working with underwriting to ensure compliance with all legal, statutory, reporting and corporate affairs requirements on a timely basis.
• Preparing and representing Operations at Quarterly Business Review and other internal meetings.
• Coordinating any internal or external audit requirements and manage all subsequent team actions.
• Work with Underwriting and Operations to ensure aged debt and unallocated cash are managed appropriately.
• Collaborating with other regions to ensure a consistent and efficient approach for Global Products.

Change and Continuous Improvement

• Work with Operational & Technical Excellence to identify and optimise processes to improve data quality.
• Ensure operational improvements are rolled out and monitored across the team.
• Identify and support the movement of tasks from UW to Operations and from Onshore to Offshore Operations

Business Partnering

• Acting as the primary interface between the business units and other LSM support departments - Offshore teams, IT, Finance, RI, Reporting & Analytics/MI, Claims, Actuarial.
• Become a point of contact for key clients, brokers and internal stakeholders in respect of operational matters.
• Ensure operations capabilities align with business strategy and target outcomes.

• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing

Skills and Experience:

• Proven ability to supervise, mentor and motivate a team and provide ongoing guidance and training.
• Leadership skills and ability to advocate, influence and build relationships with key stakeholders and ensuring mutually beneficial outcomes.
• Ability to adapt to change
• Advanced understanding of Underwriting systems. IRIS/GENIUS beneficial.
• Significant relevant experience in the Insurance industry (Lloyd's/Company)
• Ability to demonstrate process improvements
• Excellent written and verbal communication skills
• Intermediate Microsoft Excel, Word, and PowerPoint skills

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusio...