Operations Manager - Hospitality

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We have an exciting opportunity for an experienced Hospitality Operations Manager to join our Hospitality Services team at our Flagship campus.

https://jewishcare.org/care homes retirement living/campuses/sandringham campus

Work Friendly Hours: working Monday to Friday 9am to 5pm with occasional evening and weekend events.

This post is on a 9 month fixed term contract.

This role will involve management of our Adrian Gordon Cafe, our onsite restaurant, and as such you'll need fine dining experience, and be able to create innovative menus and concepts.

You'll also oversee our catering operations at our campus kitchen, catering for our Sandringham based Care Home & Retirement Living complex. You'll work closely with our Head Chef to ensure all a seamless link between front of house and the central kitchen, as well as provide inspiration and ideas to enhance our residents dining experience.

Key Responsibilities

• Strategic Leadership: Assess and redesign operations, implement a turnaround plan, and set measurable performance targets.
• Operational Excellence: Lead staff development, manage procurement, and collaborate on tailored, cost effective menus.
• Stakeholder Engagement: Build strong relationships with residents, families, and the community, using feedback to enhance services.
• Financial Management: Optimise budgets, drive café profitability, and ensure cost efficient operations without compromising quality.
• Compliance and Standards: Maintain adherence to health, safety, and food hygiene regulations, conducting audits and addressing gaps.
• Change Management: Lead cultural and operational change, ensuring buy in from staff and stakeholders, and monitor progress.

What We're Looking For

• Proven experience in hospitality management, ideally within health and social care.
• Demonstrated success in turnaround roles with measurable improvements.
• Strong knowledge of compliance standards (health, safety, and food hygiene).
• Financial acumen with budget management and cost efficiency expertise.
• Exceptional leadership and stakeholder management skills.

Desirable Skills

• Understanding of Kosher/Kashrut laws.
• Familiarity with CQC and IDDSI frameworks.
• Experience with menu management and EPOS systems.

Why Join Us?

At Jewish Care, we are committed to delivering exceptional services to the people we support. Joining our team means making a meaningful impact in a challenging yet rewarding environment.

If you're ready to take on this transformative role, we'd love to hear from you. Apply today to help us deliver exceptional hospitality experiences at Sandringham!

Jewish Care is the largest provider of health and social care services for the Jewish community in the UK. Every week, we touch the lives of 10,000 people. We provide services to a range of people including older people, people with mental health needs and people living with dementia.

Our five values are at the heart of the way we work. They drive how we act as individuals and as an organisation and shape our culture. We value Excellence, Integrity, Innovation, Compassion, and Inclusivity.

Jewish Care operate a rolling recruitment process and reserve the right to close the advert once a suitable candidate has been identified.