Operations Manager, Frasers Plus Luton, Luton, UK

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About the Role:
To be accountable for all aspects of day to day management of the property, including health, safety, environmental and financial governance whilst promoting the CBRE brand and profile and developing effective client/tenant working relationships.

Role Specific Particulars

The property is a large shopping centre based in Bedfordshire. The successful candidate will be part of a site team of eight and will report directly to the Head of Operations. This is an essential role within the centre.

The shopping centre is 906,000sqft with over 125 retailers, 3 office blocks & 2 multi-story car parks.

Scope: support the day-to-day operations of the shopping centre including all centre compliance and PPM

Role Focus: Statutory compliance, contractor management, and PPM
What You'll Do:

Commerciality

• To work with the Centre Team and Head of Operations, to support and coordinate the management and maintenance of technical assets, systems and building fabric of the centre.
• Oversee the management of the Hard Services contract, undertaking monthly contractor review meetings and measuring performance through agreed KPI's. Establish and manage improvement plans as and when required.
• Ensure site activities are complaint with managing agent, owner, insurance and legislative requirements.
• To manage the centres shop fitting process from project management instruction to retail delivery.
• Responsibility for optimisation of plant and ensuring all inspections under PMA are carried out and documentation is maintained to comply with all provisions within the PMA.
• Maintenance of technical data on Client systems including Meridian, Deepki and E-log books and any other systems that are introduced by CBRE or the Client.
• To undertake the role of Duty Manager as and when required.
• To carry out other duties in accordance with the needs of the business.
• Preferred experience within a Shopping Centre environment.

Compliance

• Be responsible for the control of all activities relating to the property, reporting and taking action as appropriate in accordance with site rules and lease agreements in place.
• To compile and maintain records relating to the property for example asset register, plans, plant testing etc. and make complete any actions required in timely manner.
• Ensure full compliance of all Health, Safety and Environmental policies and adherence to corporate and legal responsibilities, and the effective use of the Health, Safety and Environmental management system to maintain relevant records.
• Ensure appropriate contracts or purchase orders are in place, monitored and reviewed on a quarterly basis for the property.
• Support the Senior Facilities Manager/Building Manager to ensure the appropriate standard of Crisis Management plan is in place for the property. This plan to be tested and reviewed annually.
• Liaise with local authorities and statutory bodies as appropriate.
• Proactively manage risk and deal with insurance issues relating to the property, with regards to both public and statutory requirements.
• Maintain and control all aspects of Health, Safety and Environmental requirements and operational issues for major works programmes within the property.

What You'll Need:

• Experience within the facilities management sector or a service driven environment.
• Experience of working with or for a Managing Agent.
• Demonstrate experience of successfully delivering on targets agreed with colleagues, occupiers and the client.
• Proven ability to understand and analyse data and create/recommend solutions to problems.
• Ability to work with a broad spectrum of internal and external contacts.
• IOSH or NEBOSH accredited.
• Ability to think analytically
• Commercial Awareness
• Customer Focused
• Decision Making Skills
• Planning and Organising
• Results Focused
• Working collaboratively adopting one team approach
• Able to use IT software such as Word, Excel, and databases as well as Industry specific packages.
• Be able to communicate effectively verbally and in writing.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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