Operations Manager - Financial Services

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Operations Manager - Hybrid (Cheltenham)

About Attivo:

Attivo are Independent Lifestyle Financial Planners.

We're a privately owned company. We prefer it that way. It means we're free to do what we feel is best for our clients and our people. Our work is all about ourclients. We pride ourselves on being completely transparent, open and honest - an approach that builds trust with our clients and inspires their financial confidence.

Our experienced, highly qualified Financial Planners and expert support teams are committed to delivering more for all our clients. Our independent status and unique approach to understanding our clients, their preferences and their motivation, sets us apart. We will build and provide ongoing support for a bespoke financial plan aimed at fulfilment of our clients lifestyle needs.

Whether you're a private client ora business accessing our corporate services, you can rely on a clear, consistent service from your Financial Planner and from our experienced teams.

About the role:

As the Operations Manager, you will lead and manage the Financial Planning Administration team to ensure the delivery of high-quality, timely support to Paraplanners and Financial Planners.

Maintaining the efficiency and compliance of our financial advice process, you will be responsible for monitoring team Key Performance Indicators, managing individual and team performance, as well as fostering a motivated, knowledgeable, and compliant team environment.

Developing and implementing robust processes for handling new business and financial planning requests across multiple retail platforms, will aid to continuously enhance your team's product, technical, and regulatory knowledge.

About you:

You are an experienced Paraplanner or Financial Services Administrator with a strong background in managing and organising the day-to-day operations of a support team. You are able to produce regular management information and reports that are complemented by your flexible approach, enabling your team to resourcefully handle inquiries and challenges effectively and efficiently.

You are dedicated to the development of your associates, actively supporting their growth and career progression. With strong analytical skills, you use data to drive process improvements, in addition to the continual assessment and adjustment of team performance to maintain high standards of service with all stakeholders in our organisation.

Key Responsibilities include:

• Support and monitor team Key Performance Indicators and manage individual performance
• Motivate, develop, coach, train, induct and formally appraise employees to set performance standards, recognise achievement and deal with performance issues
• Ensure compliance procedures are always adhered to, escalating any breaches or concerns to the Compliance Analyst in a timely manner with full and accurate information
• Ensure all new business applications are processed efficiently by team.
• Develop robust processes to assist with new business and financial planning requests across multiple retail platforms
• Develop product, technical and regulatory knowledge to keep up to date with latest financial regulations
• Review and manage escalated issues, ensuring all complaints and breaches are dealt with appropriately
• To be an Ambassador for Attivo group, representing its core values and behaviours
• Monitor and manage relationships with key stakeholders - FPs, RDs, other team leaders/managers
• Responsible for the management, organisation, work allocation and co-ordination of the day-to-day work of the Financial Planning Support team
• Produce regular MI and reports relating to the Financial Planning Administration Team (daily, weekly, monthly)
• Demonstrate a flexible and agile approach to your colleagues and workload, supporting team at times of high work volumes and during times when resource levels are low
• Ensure the team is adequately resourced and to plan resources effectively
• Personally deal with more complex enquiries, including complaints and escalated issues
• Challenge current methods of service delivery and identify, recommend and implement improvements
• Continually assess the effectiveness of the team, especially in terms of quality of service, and make any necessary adjustments
• Supporting associates in their development and career path, developing capabilities, monitoring progress
• Continually monitor and keep up to date with changes in the business and requirements, ensuring strategies remain effective and will deliver desired aims.
• Analyse data to feed in to improving process - i.e. audits (fee rejections, AIP), key focus on root cause analysis.

Essential skills and experience

• Experienced Paraplanner or Financial Services Administrator
• Knowledge and experience of working with a range of retail platforms
• Experience managing teams and delivering coaching is essential
• Excellent interpersonal, listening, numerical and IT skills
• Professional, ethical and discreet
• Ability to work well under pressure whilst maintaining excellent attention to detail
• A relevant industry supervision qualification such as J07 or AF6 is desirable
• Ideally qualified to Level 4 Diploma in Regulated Financial Planning (DipPFS) standard or above
• Experience of Intelligent Office

Salary and benefits
Up to £45,000 depending on experience

Attivo also offers:

• Non-contributory Pension Scheme
• Private Medical Insurance
• Income Protection
• Critical Illness
• Death in Service
• Cash Plan
• Generous holiday allowance, rising with length of service
• Work from home and flexible working available
• Excellent culture, promoting employee wellbeing and engagement.

Recruitment Policy

Attivo is committed to being an Equal Opportunities employer. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we will endeavour to make the process as accessible and as fair as possible.

Please be aware that any offer of employment will be subject to satisfactory completion of pre-employment vetting as outlined by the Financial Conduct Authority (FCA) . This may include but not limited to adverse financial history, criminal records, UK directorship and disqualifications check.
Attivo do not use recruitment agencies and we respectfully ask that agencies do not contact us in regard to posts advertised on this site.

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