Operations Manager - Corporate Lending

You will be managing 4 small teams and be responsible for the delivery of excellent customer service, optimisation of processes, handling escalations, and ensuring the smooth execution of lending transactions.

You will play a critical role in improving client satisfaction, driving operational efficiency, and ensuring compliance with internal lending standards.

Typical duties include:

• Overseeing day-to-day operations related to corporate lending, ensuring that transactions are processed accurately and efficiently
• Serving as a key point of contact for Brokers, addressing escalated issues and ensuring prompt resolution of complex or sensitive matters
• Overseeing the handling of inquiries, complaints, and service requests, ensuring they are addressed promptly and accurately
• Identifying areas for improvement in operational workflows, systems, and customer service processes
• Implementing best practices to streamlining operations, reducing processing times, and minimizing errors
• Tracking and reporting on key performance metrics related to operational activities, including workflow management, customer and client satisfaction levels, along with operational efficiencies
• Acting as a liaison between the operations team and senior management, providing updates on operational performance and any significant issues affecting service delivery

Qualifications

Essential

• Experience in financial services; operations management, customer service, or a related role
• Strong knowledge of commercial /corporate lending products and services, including loans and account management
• Experience in managing teams and improving operational workflows

]]>