Operations Manager - Corporate Lending

This role involves managing 4 small teams; the delivery of excellent customer service, optimising processes, handling escalations, and ensuring the smooth execution of lending transactions.

The Customer Operations Manager plays a critical role in improving client satisfaction, driving operational efficiency, and ensuring compliance with internal lending standards.

As an Operations Manager, we are looking for someone to:

• Oversee day-to-day operations related to corporate lending, ensuring that transactions are processed accurately and efficiently
• Serve as a key point of contact for Brokers, addressing escalated issues and ensuring prompt resolution of complex or sensitive matters
• Oversee the handling of inquiries, complaints, and service requests, ensuring they are addressed promptly and accurately
• Identify areas for improvement in operational workflows, systems, and customer service processes
• Implement best practices to streamline operations, reduce processing times, and minimize errors
• Track and report on key performance metrics related to operational activities, including workflow management, customer and client satisfaction levels, and operational efficiency
• Act as a liaison between the operations team and senior management, providing updates on operational performance and any significant issues affecting service delivery

Qualifications

Essential

• Experience in financial services; operations management, customer service, or a related role
• Strong knowledge of commercial /corporate lending products and services, including loans and account management
• Experience in managing teams and improving operational workflows

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