Operations Manager Corporate Division North

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Job description

Operations Manager Glendale Corporate Division

Salary Negotiable

Full Time

We are seeking a dynamic and results-driven Operations Manager to join Glendale's Commercial Division. This is a key leadership role, responsible for overseeing core operational activities while supporting the Head of Operations (HoO) in driving growth, profitability, and operational excellence. As a newly created role, the Operations Manager will deputise for the HoO when required and will play a pivotal role in the senior leadership team, ensuring operations are executed to the highest standards of quality and safety. The focus of this position is to foster a performance-driven culture while supporting the company's ability to grow at pace.

Key Responsibilities:

• Lead and oversee contract managers to drive operational results, improve margins, and achieve planned business growth.
• Foster a high-performance, results-oriented culture across all operational teams.
• Provide day-to-day leadership for all contract delivery regions, ensuring efficient and effective service delivery.
• Build and maintain strong relationships with clients through regular on-site meetings, ensuring expectations are met and exceeded.
• Review current and future growth contracts, set KPIs, and hold contracts accountable for successful delivery.
• Implement and champion company performance systems (Glendale Live, GlenSafe, Gritting, Dashboards, and League Tables).
• Lead the company's safety initiatives, with a focus on achieving Zero Harm and promoting behavioural safety across the Commercial Division.
• Ensure compliance with all operational policies and procedures.
• Assist in recruiting, training, and motivating staff to maintain a high-performing organisational structure.
• Monitor business performance, safeguard the company's reputation, and ensure financial reporting on outcomes, sales and cost.
• Develop budgets and forecasts in collaboration with the Head of Operations.
• Undertake innovative project work to support the smooth running of the business.

Skills and knowledge:

• Expertise gained at a senior operational management level, ideally in a service-based industry.
• Evidence of managing a geographically diverse workforce is desirable
• Strong numeracy skills and IT proficiency.
• Background in the green services market would be advantageous but is not essential.

Qualifications:

• NEBOSH or IOSH certification desired

Leadership Capabilities:

• A proven leader who takes personal responsibility and accountability while providing clear direction.
• Ability to build, develop, and inspire high-performing teams.
• Decisive in decision-making, leading by example and driving team success.

Commercial Acumen:

• Strong understanding of budgets and forecasting systems.
• Demonstrated ability to manage cash flow and control costs effectively.
• Excellent negotiation skills and an ability to drive business success.

Personal Characteristics:

• Analytical, methodical, and well-organised.
• Strong relationship-building skills with clients and colleagues.
• Resilient under pressure with the ability to operate at a fast pace.
• Enthusiastic, innovative, and quick-thinking.
• Demonstrates vitality, adaptability, and a commitment to continuous improvement

What can Glendale offer you?

• Competitive salary
• Generous annual leave
• Free gym membership for you and a nominated person
• Employee health cash plan
• Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending
• Cycle to Work scheme
• Pension Scheme
• Company sick pay
• Career progression
• Training and development
• Company Car

Glendale is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.

How to Apply

If you feel like you could bring some fresh ideas to the table we want to hear from you. Please apply with a letter of application and CV, including your current remuneration package to ryan.colbourne@glendale-services.co.uk

About Glendale

Glendale is one of the largest green space management service providers in the UK and specialises in tree care and management, grounds maintenance and landscaping. For more information visit www.glendale-services.co.uk.

Follow us on Twitter @GlendaleUK

We are proud to be Equal Opportunity employers and are committed to inclusion and diversity

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.