Operations Manager (Clydebuilt)

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Job Introduction

• Operations Manager (Clydebuilt)
  • £37,800 per annum
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
    • Entertainment discounts - up to 55% off cinema tickets
    • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
    • Travel discounts - Discounts with holiday companies such as TUI and Expedia
    • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during first year back
  • Competitive and supportive family benefits
  • Day off for baby's first birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products
  • The Scottish Event Campus (SEC) is one of the UK's leading event venues, comprising the SEC Centre, SEC Armadillo, and the SSE Hydro. Hosting a variety of events from international conferences to concerts, exhibitions, and more.

    The role of Operations Manager within Clydebuilt at the SEC for Levy is to oversee and coordinate all aspects of Clydebuilt Bar and Kitchens operation to ensure smooth functioning, excellent customer service, profitability, and compliance with regulations. To provide exceptional service to our clients and customers. Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to. Drive foodservice and support service solutions that exceed new and existing customer requirements. Review business performance and ensure delivery of key financial targets in line with management and performance reporting. Demonstrate commercial value to your direct reports, line manager and Leadership teams, in line with the One Compass vision, values and overall business strategy.

  • Who We Are:
    Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
    In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
  • We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focused on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
    We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
    We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.
  • More about the role:
  • Operations
    • Oversee daily operations, cleanliness, and maintenance.
    • Ensure health and safety compliance.
    • Manage inventory and supplier coordination.
  • Customer Service
    • Create a welcoming atmosphere.
    • Maintain service standards and address complaints.
    • Gather feedback for improvement.
  • People Management
    • Foster team engagement and communication.
    • Conduct performance reviews and manage staffing.
    • Recognize success and promote teamwork.
  • Financial Management
    • Develop budgets and monitor financial performance.
    • Implement pricing and promotions.
    • Ensure accurate cash handling.
  • Health & Safety
    • Maintain a safe working environment.
    • Comply with health and safety regulations.
  • Menu & Quality Control
    • Collaborate on menu development.
    • Ensure food and beverage quality.
  • Marketing
    • Execute marketing strategies and promotions.
    • Use social media and other channels.
  • Relationship Management
    • Build supplier and partner relationships.
    • Act as a liaison between customers and management.
  • About You:
  • Qualifications: Bachelor's degree in hospitality management, business, or related field preferred. Food Safety Certification and Personal License required. Management or hospitality training preferred.

    Experience: 2+ years in bar/restaurant management with proven staff leadership, budgeting, and cost control skills. Strong food and beverage operations knowledge, marketing experience, and familiarity with health and safety regulations.

    Skills & Attributes:

    • Financially astute with a strong grasp of complex finance models.
    • Passionate, professional, and ethical with integrity.
    • Creative, innovative, and open to new ideas.
    • Resilient under pressure, with strong problem-solving skills.
    • Team player with leadership and interpersonal skills.
    • Adaptable, methodical, and proactive in driving change.
    • Excellent communication skills, both written and verbal
  • At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
  • Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard
  • We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

    Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.