Operations Manager- BOH

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Pay Rate: £48,000 - £49,000
Grade: K
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday (working hours)
Location: Gatwick

Please be aware that interviews are provisionally scheduled to take place during the week commencing 18th August 2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!

We're now looking for a Ramp Colleague to play an integral role at the heart of our operations, ensuring that every flight is a success.

A TYPICAL DAY MAY INVOLVE

• Accountable for the day to day management, decision making and delivery of the easyJet operation from Gatwick Airport
• Escalation to the DHL Senior Team and easyJet and GAL for safety critical events and trends on operational performance / customer experience.
• Provide support to the Senior BOH Manager to manage the BOH team including Ramp Colleagues, TCOs and SOC
• Support in the day to day management of the APMs which are most senior on shift person managing the whole DHL operation at LGW
• Provide holiday cover for the Senior and creates a continuous a succession line from running shift to first step in running a department
• Managing day to day operational activities to fulfil customer requirements for OTP
• Adherence to compliance both internal and external regulatory bodies
• Maintain and promote compliance to all CAA requirements - Flight Files
• Control and monitor IT tools such as AMS, Mobilise
• Monitor agreed resource level across site in line with budgets, and productivity targets
• Manage and enhance performance management
• Engage with Union to facilitate collaboration between management and colleagues throughout the operation to deliver the goals
• Ensure effective communication processes are established for both internal and external customers
• Review, develop and maintain/improve operational processes in line with GHM guidelines
• Record and proactively manage KPI's to drive continuous improvement in the service level and cost performance to AWC
• Liaise with Safety team on safety audits and support corrective and preventive actions
• Work towards minimising impact on delays due to operational process error
• Support overseeing the contract budget/overtime control
• Working with the customers to ensure that the budget is maintained
• Knowledge sharing, develop internal network with finance teams
• Key lead on internal CI projects within department

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous P&L accountability
• IT literate- particularly capable to input, manipulate and analyse Excel/Power Bi Data
• Ability to manage teams through on shift managers
• Hold a valid UK driving license (essential)
• Can work shifts, including weekends and bank holidays
• Are confident dealing with challenging situations
• Work well within a team and have excellent communication skills
• Are willing to attend a medical appointment

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

To obtain a full airside ID, you must:

• Be able to provide five years' address history
• Be able to provide five years' reference history (employment/education/benefit claim/character)
• Pass a pre-employment Drug and Alcohol test

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.

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