Operations Manager

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Operations Manager

Salary: £45,000 - £60,000
Location: Sandbach, Cheshire
Contract: Full-time, permanent

About the Role

We are working on behalf of a well-established, family-run SME specialising in spill management solutions that protect people, workplaces, and the environment. Due to continued growth, our client is creating a new Operations Manager position to play a central role in shaping and strengthening their operational capability.

This is a hands-on, multi-faceted role suited to an experienced operational leader who enjoys working closely with people, processes, and customers in a fast-moving SME environment. As a key member of the leadership team, the successful candidate will have real influence over how the business operates today and scales for the future.

Key Responsibilities

Operational Leadership

• Oversee and coordinate day-to-day business operations to ensure efficiency, quality, and service excellence.
• Develop, implement, and continuously improve operational systems, processes, and procedures.
• Monitor operational performance, KPIs, and prepare regular management reports.
• Identify operational risks and implement effective mitigation strategies.

People & Team Management

• Lead, coach, and manage the auditor team, including route planning and audit reporting.
• Work closely with sales, on-site support teams, and customers to ensure seamless delivery.
• Contribute as a core member of the management and leadership team.

Business & Supply Chain Operations

• Manage new customer site setups from an operational perspective.
• Oversee stock management for wholesale and end-user customers.
• Manage Spill-Aid production processes.
• Oversee e-commerce operations including Amazon FBM and FBA.
• Manage supplier relationships and support future import/export activity (FX, VAT, duties, transport).

Financial & Compliance Oversight

• Manage budgets, forecasts, and cost-control initiatives.
• Ensure compliance with company policies, safety standards, and relevant regulations.

Requirements

Essential

• Proven experience in an Operations Manager or similar role.
• Strong leadership and people-management capability.
• Highly organised with excellent problem-solving skills.
• Confident managing multiple priorities in a hands-on SME environment.
• Strong communication and stakeholder-management skills.

Desirable

• Degree in Business Administration, Operations Management, or a related field.
• Experience in manufacturing, logistics, or operationally complex environments.
• Knowledge of Lean, Six Sigma, or continuous improvement methodologies.

Benefits

• Newly created role with genuine influence and autonomy.
• Opportunity to shape operations within a growing, values-driven family business.
• Varied and engaging role combining strategic oversight with hands-on delivery.
• Competitive salary of £45,000-£60,000 depending on experience.

IND25