Operations Manager

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Position: Operations Manager
Grade: RCS. KLocation: Hams Hall (B46 1GA)Shift patterns: Monday-Friday. Evening hours (14:00-22:00)
Contract Type: Permanent, full time

Join Tesla as an Operations Manager at our Hams Hall facility and play a key role in driving world-class performance in a fast-paced, mission-driven environment. We're looking for a dynamic leader with exceptional people-management skills-someone who can inspire teams, build strong operational culture, and deliver continuous improvement across every aspect of site performance. If you're passionate about leading others, solving complex challenges, and helping accelerate the world's transition to sustainable energy, we want to hear from you

WHAT YOU'LL DO

• To take operational leadership for managing a safe and efficient operation to help achieve operational standards and the customer
• Primary point of contact for the customer regarding all operational matters, fostering strong relationships through effective communication and responsiveness, proactively addressing customer inquiries and concerns, ensuring their needs are met while maintaining high levels of service quality and satisfaction
• Drive a Safety First Culture with all individuals in the operation by applying and improving the Safety Standards
• Drive a culture of continuous improvement by systematically addressing and removing barriers that hinder departmental performance
• Enable the effective implementation of the OMS KPI Tree by establishing SMART (Specific, Measurable, Achievable, Relevant, Time-bound) targets for each indicator
• Participate in a Critical Analysis Meeting, discussing the shift's overall performance with the site manager and Second Line Leadership, based on the Performance Scorecard to enable the entire operational team to carry out their activities, understanding which actions are needed to improve their performance
• Clearly communicate the objectives and KPIs relevant to your team, ensuring alignment on the frequency of tracking and reporting methods
• Review Monthly Resource Planning comparing real vs. forecast of volumes, volume profile and resources assigned

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Operations Management or similar experience is essential
• Experience within an Automotive industry/sector would be advantageous
• Excellent communication skills - Verbal and written
• Proven organisational abilities, efficiently coordinating multiple tasks and priorities in a fast-paced environment
• Capability of deploying strategic plans for the operation
• Ability to manage customer relationship
• Strong level of literacy, numeracy and IT skills
• Proven people management skills and able to challenge in the right way, being a 21st century manager

WHY JOIN US?

• Free on-site parking
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 5th January, 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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