Operations Manager

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Operations Manager

Department: Site - Portfolio

Employment Type: Permanent - Full Time

Location: No. 1 St Michaels (Site)

Compensation: GBP 37,000 - GBP 41,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title : Operations Manager
Team : Site - No. 1 St Michaels

Who Does This Role Report Into? Senior Building Manager

Role Summary / Purpose and ScopeThe purpose of this role is the leadership of the operations for all service teams within St Michaels, Manchester and to deliver a world class service to both occupiers and clients. To effectively maintain all property management and facilities management functions within the site - much of the below will need to be accomplished working with the Portfolio lead and site team.

Skills, Knowledge and Values

Skills (People & Technical)

• Ability to manage contractors to ensure PPM works and reactive maintenance is carried out inline with company policies and procedures.
• A key focus on the site's ESG pathway and Net zero is essential to ensure site reaches its targets, input in projects and reactive works on site to ensure efficiencies, cost saving and carbon goals are achieved
• Control of all elements of health and safety for the site, basic elements of CDM and small project management. (support from the central Building Consultancy and Technical services Team will be available) The issue and monitoring of permits for all high risk works.
• Operationally accountable and first responder for escalations and liaison for building services.
• Work with sites team to mentor and develop skills and knowledge in Hard FM disciplines to enable contingency and cover in the event of leave / absence.
• The Operations Manager will be based in and be directly responsible for the FM services, compliance reporting and assisting with budgeting and data integrity at the Site, managing all, maintenance and services and ensuring they are correctly maintained.
• The Operations Manager will be responsible for the authorisation of all works, budgets and supplier attendance. They will ensure the operational elements of the contract and the requirements of the client are adhered to.
• Monitors budget performance at high level across St Michaels.
• Seeks to improve and enhance the delivery of client service. Supporting and identifying change and controls and enhances change management, represents MAPP and clients values.
• Attention to detail and high levels of occupier engagement and customer service will be required.
• Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
• Fulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative framework

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications:

• 4+ years experience in similar environment
• IOSH essential NEBOSH desirable
• Riskwise (H&S compliance systems) Proactis system

Working Hours: Between 7am - 6pm Monday - Friday (40 hours per week)
Salary Range (Based on Experience)
GBP 37,000 - GBP 41,000 per annum, depending on experience.