Operations Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Introduction

Compass Group is seeking a dedicated Operations Manager to join our dynamic team! In this full-time role, you will oversee operations, uphold high-quality standards, and ensure our services run smoothly and efficiently.

If you're ready to advance your career with a company that values individuality, invests in its employees, and recognizes hard work, this opportunity could be the perfect fit for you. Join us and be part of a team that appreciates going the extra mile!

What We Offer:

• Monday - Friday
• Salary up to £45000 (DOE)
• Free Meals
• Exclusive Travel Discounts
• Complimentary wellness, mindfulness, and exercise classes
• Quick access to a Digital GP for you and your immediate family, plus broader healthcare benefits
• Up to 44% off cinema tickets
• Contributory pension scheme
• Opportunities for career growth through our Career Pathways and MyLearning programs

Key Responsibilities:

• Manage overall operations to ensure high-quality, consistent food and beverage services that exceed customer expectations.
• Foster positive client relationships, acting as a true partner in their business.
• Recruit, develop, and train team members to enhance performance, prioritise customer satisfaction and enhance the overall customer experience.
• Take the lead in developing and executing marketing strategies that increase customer engagement.
• Oversee the customer journey from start to finish, ensuring seamless delivery and unforgettable experiences.
• Ensure compliance with company policies and procedures whilst maintaining a focus on continual improvement in service delivery and customer experience.
• Deliver on financial budgets, maintaining commercial alignment with net income and cost targets whilst identifying areas for growth through innovative marketing.
• Drive sales revenue through innovative marketing and promotional activities, keeping a keen eye on market trends to stay relevant.

Our Ideal Candidate Will:

• Have experience in a management role within the catering or retail industry, with a proven ability to design and implement effective marketing strategies.
• Demonstrate a passion for food and customer service, creating memorable experiences that leave a lasting impression with our clients.
• Have strong financial acumen and the ability to balance commercial objectives with a focus on customer satisfaction and loyalty.
• Possess excellent communication skills, both written and verbal, with the ability to engage and inspire customers and team members.
• Be proficient in computer skills.
• Exhibit strong interpersonal, administrative, and organisational skills, with an ability to manage multiple priorities and thrive in a fast-paced environment.
• Have a 'Can Do' attitude and a keen eye for detail, ensuring every aspect of the customer journey and experience is carefully considered and enhanced.
• Show exceptional leadership abilities, with the ability to inspire, motivate and guide teams to consistently deliver high standards of service and performance.

About Us: At Compass Group UK&I, we are committed to creating an inclusive environment where everyone can be themselves at work and has equal opportunities for career advancement. We celebrate the unique talents, beliefs, backgrounds, and abilities of all our team members, believing that diversity is our strength.

Compass Group is seeking a dedicated Operations Manager to join our dynamic team! In this full-time role, you will oversee operations, uphold high-quality standards, and ensure our services run smoothly and efficiently.

If you're ready to advance your career with a company that values individuality, invests in its employees, and recognizes hard work, this opportunity could be the perfect fit for you. Join us and be part of a team that appreciates going the extra mile!

What We Offer:

• Monday - Friday
• Salary up to £45000 (DOE)
• Free Meals
• Exclusive Travel Discounts
• Complimentary wellness, mindfulness, and exercise classes
• Quick access to a Digital GP for you and your immediate family, plus broader healthcare benefits
• Up to 44% off cinema tickets
• Contributory pension scheme
• Opportunities for career growth through our Career Pathways and MyLearning programs

Key Responsibilities:

• Manage overall operations to ensure high-quality, consistent food and beverage services that exceed customer expectations.
• Foster positive client relationships, acting as a true partner in their business.
• Recruit, develop, and train team members to enhance performance, prioritise customer satisfaction and enhance the overall customer experience.
• Take the lead in developing and executing marketing strategies that increase customer engagement.
• Oversee the customer journey from start to finish, ensuring seamless delivery and unforgettable experiences.
• Ensure compliance with company policies and procedures whilst maintaining a focus on continual improvement in service delivery and customer experience.
• Deliver on financial budgets, maintaining commercial alignment with net income and cost targets whilst identifying areas for growth through innovative marketing.
• Drive sales revenue through innovative marketing and promotional activities, keeping a keen eye on market trends to stay relevant.

Our Ideal Candidate Will:

• Have experience in a management role within the catering or retail industry, with a proven ability to design and implement effective marketing strategies.
• Demonstrate a passion for food and customer service, creating memorable experiences that leave a lasting impression with our clients.
• Have strong financial acumen and the ability to balance commercial objectives with a focus on customer satisfaction and loyalty.
• Possess excellent communication skills, both written and verbal, with the ability to engage and inspire customers and team members.
• Be proficient in computer skills.
• Exhibit strong interpersonal, administrative, and organisational skills, with an ability to manage multiple priorities and thrive in a fast-paced environment.
• Have a 'Can Do' attitude and a keen eye for detail, ensuring every aspect of the customer journey and experience is carefully considered and enhanced.
• Show exceptional leadership abilities, with the ability to inspire, motivate and guide teams to consistently deliver high standards of service and performance.

About Us: At Compass Group UK&I, we are committed to creating an inclusive environment where everyone can be themselves at work and has equal opportunities for career advancement. We celebrate the unique talents, beliefs, backgrounds, and abilities of all our team members, believing that diversity is our strength.