Operations Manager

Operational Duties

• Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
• Accountability for setting, regular forecasting & achieving operational show budgets.
• Responsibility for successful show management and technical delivery including features & fully undertaking all related tasks.
• Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
• Ensuring all allocated events are working within the company's H&S, Security & Sustainability guidelines at all times
• Oversee production and delivery of the show exhibitor manual
• Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors
• In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.
• Work on the implementation of changes / improvements to the Customer Journey.
• Ensures customer feedback is translated into future process changes.
• Perform any other duties commensurate with the grade and level of responsibility

Compliance / legal / H&S / Sustainability

• Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
• Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement's into all your event planning
• Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements.
• Work with H&S team on remedial measures where necessary
• Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives

Qualifications

Qualities needed for the role

• Must have independently and successfully managed operations on exhibitions to a consistently high standard.
• Ability to anticipate problems and/or put contingency plans in place
• Excellent interpersonal skills and the ability to inspire and motivate others.
• Great communication skills
• Positive attitude and open minded; ability to listen to others views and opinions
• Team player
• Act with integrity
• Professional customer focused attitude; ability to stay calm and patient under pressure
• Forward thinking, flexible and able to trouble shoot
• Ability to work in a multicultural environment and respectful of other cultures
• Flexibility and adaptability
• Willingness and ability to travel

Knowledge, Skills, Ability/Competencies

• At least 3 years of experience in exhibition Operations.
• Considerable expertise of event logistics and planning, validating strong negotiation skills, strategic input and effective leadership
• Proven success in managing external suppliers on international events
• Track record of working with a global audience of sponsors, speakers and attendees
• Experience of working to, and with, a budget
• Strong administrative skills and ability to self-organise
• Ability to prioritise tasks and multitask
• Experience of problem solving

Desired

• IOSH Managing Safety Certificate
• Additional Languages

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