Operations Manager

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Job Introduction

The benefits

Health and Wellbeing Plans

23 days paid holiday

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

The role

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individual to provide excellent service and support to our frontline employees, customers and future employees and ensure delivery of all tasks on each shift. To be the central point for Carlisle Support Services for all stakeholders.

Your core role will include but not be limited to the following activities:

• Ensure service levels delivered adhere to our contract terms and client SLA's
• Ensure protection of client personnel, assets, brand and profit via selection and deployment of best practice processes and motivated and highly trained personnel
• Ensure sufficient levels of qualified and competent staff are maintained to meet the current and projected future levels of personnel required
• Identify and introduce appropriate and agreed innovation or improvements in line with client's expectations and vision
• Identify and introduce ways to improve service delivery that improve cost base and enhance customer/stakeholder satisfaction
• Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding
• Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews
• Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training
• Direct staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines
• Responsible for the recruitment and retention all contract personnel
• Prepare monthly financial information for invoicing
• Establish and encourage proactive working relationships with the key client stakeholders and local community
• Prepare and deliver weekly reports and monthly KPI packs for the client
• Financial performance - assist with the compilation of the monthly P&L

The ideal candidate

• SIA Licensed
• Good understanding of the UK Security industry
• Previous recruitment experience
• Previous people management experience
• Knowledge and experience of dealing with physical and electronic security methods and measures
• Knowledge security patrol systems
• Excellent communication skills - articulate and focussed, proficient written skills, good listener
• A good people manager, able to motivate and optimise outputs from team members.
• Keen commercial skills with the ability to understand and control a P&L
• Ideally hold full UK Driving Licence
• Flexibility around working hours and patterns, with some weekends required

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.

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