Operations Manager

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Job Introduction

We are seeking a dynamic and results-driven Operations Manager to oversee the growth and profitability of the catering departments across 15 schools in Kent, including Medway and Greenwich. In this role, you will lead and inspire a team to ensure exceptional service delivery that meets and exceeds the expectations of clients, customers, employees, shareholders, and the wider community.

If you're an experienced operations professional with a passion for delivering top-tier service and a proven track record in managing budgets, operations, and client relationships, we'd love to hear from you!

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

What you'll do:

• Leadership & Management: Guide and support catering teams across 15 schools (primary and secondary), fostering a culture of excellence and teamwork.
• Client Relations: Build strong relationships with clients through regular meetings and proactive communication.
• Operational Excellence: Manage the day-to-day operations, including food costs, budgets, and on-site visits to ensure high standards are maintained.
• Strategic Growth: Drive the profitability and growth of catering services while aligning with the goals of the organisation and the needs of the schools.

What you bring:

• Proven ability to develop, coach, and motivate teams to achieve personal and business objectives.
• Strong customer service orientation with a proven track record of delivering satisfaction and increasing sales.
• Ability to identify and capitalise on business opportunities, generating ideas and approaches to drive the business forward.
• Demonstrates acceptance and support of company objectives, standards, and values.
• Experience in managing stock control and cash handling processes effectively.
• Skilled in conducting team meetings, 1:1 performance reviews, and addressing performance issues effectively.
• Results-oriented with the ability to maintain performance and self-confidence under pressure.
• Strong organisational and time-management skills to handle multiple priorities effectively.
• Recognises and celebrates team success and encourages innovation.
• Knowledge of financial metrics, including profit growth, purchasing volumes, and cash flow management (Desirable).
• Completion of Alliance in Partnership management training program (Desirable).
• Success indicators include high employee satisfaction and retention, strong client satisfaction and contract retention, and achievement of sales and profit growth targets.

What we offer:

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• Mental Health Support: Unlimited access to an online platform for mental health and wellbeing.
• Employee Assistance: Access to support for everyday challenges, including legal and financial advice.
• Health & Wellbeing App: Enjoy a free app with rewards for healthy living, plus 24/7 virtual GP access.
• Discounts & Financial Benefits: Exclusive deals through the Sodexo Discounts Scheme, alongside insights and savings via the Salary Finance Platform.
• Retirement Planning: Join the Sodexo Retirement Plan to secure your future.
• Death in Service Benefit: Protection for your loved ones in the event of your passing while employed.
• Career Development: Opportunities for growth through a variety of learning and development tools.
• Cycle to Work Scheme: Promote a healthier lifestyle while helping the environment.
• Volunteering Opportunities: Engage in meaningful community support initiatives.
• Flexible Work Environment: Enjoy a dynamic workplace with competitive compensation.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.