Operations Manager

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George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don't meet every single requirement? Studies have shown that women and people of colour aren't as likely to apply unless they meet every qualification of non specialist roles.

We're dedicated to building a diverse, inclusive workplace, so if you're excited about this role and meet our values, but your experience doesn't align perfectly with everything in the Job Description or Person Specification- apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Job overview

Job title: Operations Manager for Urgent and Emergency Care

Hours per week: 37.5 hours per week (On-call Rota) (flexible and full time)

Perm/Fixed Term: Permanent

Salary: £53,755 - £60,504 per annum

Closing Date: 26th December 2024

Interview Date: 16th January 2025

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

Main duties of the job

• An exciting opportunity has arisen to join the Urgent and Emergency Care Directorate at George Eliot Hospital as an Operations Manager, supporting the UEC Leadership Team with the operational management of services.
• As the Operations Manager you will be responsible and accountable for the operational management and performance of a number of specialties; providing strong visible leadership in partnership with the Heads of Service, Clinical Leads and Directorate Management Team, driving through ambitious targets to continually improve operational and financial performance.
• You will possess exceptional leadership and communication skills and will be required to provide strong operational management on a daily basis. Experience in managing services within an acute setting, staff and budgets and implementing change is essential and having the confidence to work at a senior level.
• This post is integral to the operational running of the Urgent and Emergency Care Directorate and will play a major part in supporting the delivery of all access targets.
• The successful candidate will use their own leadership and operational experience to support the provision of high quality patient care and develop strong relationships with partners across the organisation.
• We are committed to achieving Equal Opportunities and operate a No Smoking Policy.

Working for our organisation

Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Detailed job description and main responsibilities

• Support the Deputy General Manager in developing service development plans to align national direction/strategies and local priorities, considering the necessary changes in current practice and resourcing implications.
• Identify areas of service improvement and opportunities.
• Lead the infrastructure which measures performance within the service / directorate (including RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay) Ensure data validation is completed to achieve required national and local RTT targets and milestones.
• Work across the division to ensure that the emergency access standards are consistently met for all patients.
• Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements.
• To manage administration and support staff employed within service / directorate.
• Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Experience and Knowledge

Essential criteria

• Experience of management within the NHS setting
• Proven record of leading and effectively managing change across organizations
• Sound Knowledge of NHS agenda
• Evidence of leadership development

Desirable criteria

• Project management experience

Qualifications and Professional Training

Essential criteria

• Management qualification or equivalent management experience
• First degree or equivalent professional, academic qualification
• Evidence of on-going relevant professional training and development

Desirable criteria

• Master's degree or equivalent level of experience

Skills and Abilities

Essential criteria

• Working knowledge of structure, functions, culture and values of NHS and relationship with other agencies
• Understanding of IT systems and appreciation of their application and management in effective service delivery
• Knowledge and understanding of HR policies and practices, interpreting policies for local use
• Understanding of national, regional and local strategies and priorities
• Understanding of clinical and corporate governance agendas and the role of the CQC
• Knowledge of the business planning process and its application in service delivery.
• Knowledge of financial flows in the NHS and impact on service planning

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

• Job Description (PDF, 512.3KB)
• Person Specification (PDF, 400.6KB)
• Functional Requirements (PDF, 648.5KB)
• Functional Requirements (PDF, 620.0KB)