Operations Manager

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As our Operations Manager (AOM) at West Bromwich you will be an inspiring leader who supports, manages and develops our ambulance people to deliver exceptional patient care throughout all our ambulance operational activity. You will manage your operational area and team to contribute to the overall Urgent & Emergency Care Business Plan, and in turn our Strategy ensuring key outputs are met. You'll ensure our operational services run smoothly in your area through regular collaboration with key stakeholders and will maintain your currency in our work through carrying out clinical activity from time to time for personal development.

• Ensure the delivery of effective patient focussed clinical services at all times
• Provide visible, compassionate leadership, coaching, mentoring, co-ordination, and general organisation of front-line staff
• Act as a visible and credible leader for operational staff, motivating, leading, and inspiring staff at all times
• Ensure all operational issues are managed in accordance with the organisation's policies and procedures
• Work closely with cross-functional peers at similar levels to ensure our outputs can be met with a combined workforce and with available resources
• Be trained as an Educator to deliver station/contract-based timely initial and/or remedial education to ensure continuity of services
• Lead high standards at your operational location(s) at all times
• Be able to forecast changes in operational requirement and demand, planning and acting accordingly to mitigate these
• Maintain plans to improve overall operational performance in all Ambulance stations contained within the area of responsibility including but not limited to patient experience, clinical standards, cost control, health and safety, and other relevant KPls
• Create contract and performance reports, obtaining and interpreting data, drawing themes, and suggesting improvements
• Represent St John Ambulance at external stakeholder opportunities relative to the role and services
• Implement a performance management culture in line with SJA policies, including making sure that 1-2-1s, performance and development reviews and team meetings take place regularly and with recorded outcomes and actions
• Champion and exemplify compassionate leadership and St John values
• Engage, involve and empower St John People in problem-solving and improving the organisation
• Actively promote diversity and a variety of perspectives across the organisation

Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder

• Have a passion for delivering high quality, well led, patient centred ambulance services
• Inspire excellence and commitment in your team
• Can spot, and act on, opportunities to improve services

Are an excellent partner, colleague, critical friend, and support for your peers

• Our Values spell HEART which stands for Humanity, Excellence, Accountability, Responsiveness and Teamwork.
• Everyone who works at St John needs to be familiar with the HEART values and exemplify them.

We are committed to being an organisation that is inclusive and welcoming of individual differences while championing equality of treatment and opportunity.

About Us

This is a fantastic opportunity to join a team of over 1,900 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).

Find out more about us, including our Ask Me campaign, at www.sja.org.uk

If you are a current St John Ambulance employee, please apply here: Click here

For candidates or St John Ambulance volunteers wishing to apply, please apply below.

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces, Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women's groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note St John does not accept speculative CVs and will only consider CVs submitted for an advertised role.