Operations Manager

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Operations Manager

Department: Site - Office Buildings

Employment Type: Full Time

Location: Ed City (Site)

Compensation: GBP 55,000 - GBP 65,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title : Operations Manager
Team : London Office Buildings

Who Does This Role Report Into? Associate Director - London Office Buildings

Role Summary / Purpose and ScopeOverseeing day to day running of EdCity, London. The primary role will be the management of the office building, energy centre and the shared spaces in the development. The residential, school, nursery and education centre element is to be managed by others.

There will also be an Energy Centre and central comms services serving the whole development, situated in the office building, and landscaped public realm and cycle routes. High levels of Client Engagement and Customer services required, with good management of contractors, security staff, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation.

High levels of Client Engagement and Customer services are required, with good management of contractors, security staff, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation.

Skills, Knowledge and Values

Skills (People & Technical)

• Mobilise the scheme to provide a safe environment for project close out, fitting out of tenant areas and operations;
• Effective management of post construction snagging and defect periods.
• Ensure building procedures are in place that support management of the building
• Budget setting, management and reconciliation.
• Develop effective, proactive relationships with all occupiers
• Ability to manage contractors to ensure PPM works and reactive maintenance is carried out inline with company policies and procedures.
• Monitor, coach and mentor all members of the hard and soft service partner site teams to deliver a one team ethos;
• Attention to detail and high levels of occupier engagement and customer service will be required.
• Seek opportunities for continuous improvement in service efficiency/effectiveness
• Develop and maintain strong relationships with adjoining developments and key stakeholders
• Recruitment of key site staff
• IOSH / Member of IWFM
• Building Management/Contractor management
• Time management & Excellent organisational skills
• Proven experience in production and presentation of Client / management reports
• Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
• Effective line management skills
• Effective PC skills, including working knowledge of Microsoft and Google packages
• Proactive, flexible attitude to changes in the company, IT systems and the role

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications:

• Health & Safety - IOSH /NEBOSH desirable
• RICS (Facilities Management) or working towards is desirable

Working Hours: 37.5 hours
Salary Range (Based on Experience)
GBP 55,000 - GBP 65,000 per annum, depending on experience.