Operations Manager

Reporting to the Head of Operations, you will collaborate with the Head of Operations on the implementation of the Operations objectives.

Operational Duties

• Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
• Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.
• Responsibility for successful show management and technical delivery including features & fully undertaking all related tasks.
• Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
• Ensuring all allocated events are working within the company's H&S, Security & Sustainability guidelines at all times
• Implementation of internal and external Service Level Agreements on all allocated events.
• Oversee production and delivery of the show exhibitor manual
• Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.
• Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.
• Compile post event reports and KPI analysis
• In collaboration with the Head of Operations and Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.
• Work on the implementation of changes / improvements to the Customer Journey.
• Leads by example to ensure Ops team know what customer service level is expected.
• Sets up routes of communication, constructive feedback with internal and external parties to always ensure best customer experience.
• Ensures customer feedback is translated into future process changes.
• Perform any other duties commensurate with the grade and level of responsibility.

Management

• Manage, mentor & develop line reports & others within the Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually.
• Setting, monitoring and management of direct reports' performance objectives and identifying training needs.
• Work with colleagues to achieve best practice in terms of operational planning and management.

Compliance / legal / H&S / Sustainability

• Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
• Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement's into all your event planning
• Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements.
• Work with H&S team on remedial measures where necessary
• Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives

Qualifications

Qualifications and Skills :

• Must have independently and successfully managed operations on exhibitions to a consistently high standard.
• Ability to anticipate problems and/or put contingency plans in place
• Excellent interpersonal skills and the ability to inspire and motivate others.
• Great communication skills - being able to liaise with all Operations team members as well as working with Event Director level within event teams
• You will possess a good working knowledge of the exhibition industry & venues as well as a strong existing network of high-quality suppliers to the exhibition industry
• A proven ability to work to tight deadlines, with attention to detail under pressure on multiple shows at once is a pre requisite.
• Computer literate and proficient in the use of commonly used business software
• Effective verbal and written English communication skills
• Experiencemanaging, supporting & developing individuals and / or line reports

Desired :

• Experience with digital event platforms and third-party streaming suppliers
• IOSH Managing Safety Certificate
• Additional Languages

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