Operations Manager

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About Us

COMPANY SHARES | 10% PROFIT SCHEME FOR YOU AND YOUR TEAM | PENSION ENHANCEMENTS UP TO 10% | TAXI HOME CONTIRBUTIONS | 4-WEEK SABBATICAL EVERY 5 YEARS | STAFF DISCOUNT <<< +++ Loads more.

We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You'll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

HOP STOCK | We believe in sharing our success with our crew and have a unique Hop Stock benefit for our salaried team. That means you share in our success, and if we grow strongly, we win together.

OVERTIME | We pay overtime for any hours worked beyond your contracted hours to all salaried crew, because we know it's right to reimburse you in full for any extra time you work for us.

PROFIT SHARE | Our BrewDog Bars now share 10% of their profits with our fantastic crew. We're setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job.

PENSION ENHANCEMENT | We increase our contributions to your pension up to 10% of your salary so together we can properly invest in your future. And, since the statutory amount all businesses pay is 3%, our decision to pay above that shows we're taking your future seriously.

SAFE RIDE HOME | We want to make sure you get home safe after a hard shift. That's why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew.

4-WEEK SABBATICAL| After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want.

STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe* (*don't put your hoody in the fridge though)

BEER TRAINING | We love beer and we want you to love beer too, so we'll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do.

AND A LOT MORE | Okay, deep breath... enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples at the end of some shifts.

We're focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others') for the environment.

About The Role

OPERATIONS MANAGER - LONDON

We're looking for an Operations Manager to join us and take on an epic group of awesome bars across the most iconic city in the world - London! This is your chance to lead some of the most exciting venues around, packed with craft beer, amazing food, and unbeatable vibes.

Our mission? To get the world as excited about great beer as we are, and our bars are where that mission comes to life. Our Operations Managers oversee and support multiple venues, inspire brilliant teams, and make sure every customer experience is unforgettable.

Key Responsibilities

• Lead and support General Managers and their teams across multiple sites, ensuring they deliver exceptional results and customer experiences.
• Drive recruitment, training, and development to build strong, motivated teams who thrive in their roles.
• Take full ownership of venue performance, including financial metrics such as P&L, sales, budgets, and profitability.
• Ensure operational excellence by maintaining high standards across all sites in health, safety, service, and quality.
• Develop and implement strategies to improve performance, grow sales, and engage both teams and customers.
• Foster a positive, inclusive culture where team members are empowered to grow and succeed.
• Act as a brand ambassador, bringing BrewDog's values and energy to life in everything you do.
• Work collaboratively with the wider team to roll out new initiatives, adapt to trends, and keep BrewDog at the forefront of the London hospitality scene.

Why Join Us?

At BrewDog, we don't just want to be a great place to work - we want to be the best. We'll give you the support, tools, and freedom to make your mark, grow your career, and help shape the future of BrewDog in London.

If this sounds like the challenge you've been waiting for, apply now - let's make great things happen together!

About You

• Proven experience in managing multiple venues in a multi site environment.
• Solid financial understanding, with experience managing budgets and delivering against KPIs.
• Passion for creating exceptional customer experiences and driving business success.
• A love for craft beer and enthusiasm for BrewDog's mission and values.

• Strong leadership skills with a focus on people development and team-building.
• You'll be dedicated and flexible - this one-of-a-kind role within BrewDog will be both challenging and rewarding, and something you can make your own.
• Enjoy working as part of a team and has a positive outlook.
• As you will be acting as a BrewDog ambassador, an inherent understanding of impeccable customer service and hospitality standards is crucial.
• Knowledge of craft beer for this role would be desirable, but a willingness to learn if you don't is essential. We've got all the tools (and the beer), you just need to be excited to learn.

THE BREWDOG CHARTER

WE BLEED CRAFT BEER | This is our true North.

WE ARE UNCOMPROMISING | If we don't love it, we don't do it. Ever.

WE COUNT TIME IN DOG YEARS | We are ambitious. We are relentless. We take risks.

WE CHALLENGE EVERYTHING | We forge our own path.

WITHOUT US WE ARE NOTHING | We are BrewDog.