Operations Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business
• A generous Defined Contribution Pension Scheme and Life Assurance
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work

What you'll do

Your key accountabilities will include

• You'll set clear targets through effective communication and manage delivery against the site operational plans, engaging with stakeholders across the business to influence working methods, processes, and mechanisms
• Lead, coach, drive and develop your Teams to ensure continued improvement and efficiency to deliver our customer promise, focusing on team building and morale to create high performing teams across a 24/7 operation
• Meet site operational targets, maximising the performance of shifts and departments whilst driving the highest quality standards
• Ensure Health & Safety processes and procedures remain at the forefront of running a safe operation
• Take ownership and accountability for continuous improvement (CI), sponsoring CI initiatives to deliver safety, quality and operational benefits

Who you are

Your skills and experience will include

• A dynamic People Leader and an exceptional communicator who can inspire teams. Someone who can recognise and develop their people to realise and release their potential
• A leader who has a real passion for customer service and who puts the customer at the front of their decision-making
• You will be comfortable in analysing and challenging ways of working, using methodical and data-driven decisions and be confident communicating with both technical and business partners at a senior level.
• Passionate about delivering results - You'll thrive on delivering the outstanding results M&S customers expect every time. A flexible people leader who is self-driven to identify improvement opportunities, you will go 'where the work is' and embrace change
• In addition to proven logistics leadership experience within a similar role ideally gained in a fast-moving automated 24/7 environment, you will also have experience in challenging underperformance and holding your Teams to account, so they deliver across safety, quality, people, customer and performance metrics

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen!

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

#LI-FM1

#LI-Onsite