Operations Manager

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We have a brilliant opportunity to manage operations in our Registration Service.

Responsible for the smooth and legally compliant running of:

• birth and death registrations.
• marriage and civil partnership ceremonies (bookings and delivery).
• citizenship ceremonies.
• notification of marriages (NOMs).
• effiicient processing of certificate requests.

You will:

• deliver and develop excellent customer services .

• manage a team of professional and assistant professional officers and customer advisors.
• ensure rotas and diaries are managed effectively to deliver service.
• manage performance KPIs.
• ensure income streams are monitored, maintained and developed.
• liaise with key stakeholders, including General Register Officer, bereavement services, wedding venues.
• prepare reports and data for managers and stakeholders.
• assist with the astute management of resources.

If you have any questions or wish to discuss the role further please contact Paul Taylor - [email protected]

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.