Operations Manager

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About Us:
Gold Care Homes is a well-established national independent Care Homes group for the elderly. Gold Care Homes was established in 1999 and has since grown to operate 34 care homes across the South of England. The group offers a range of services which includes residential, nursing, frail elderly and dementia care.

The Operations Manager in Gold Care Homes is a pivotal role responsible for overseeing and coordinating actions across all departments to ensure seamless operations, compliance, and adherence to deadlines. This individual will leverage their strong knowledge of the care sector and relevant regulations to maintain and elevate service standards. The role focuses on project management, compliance, and cross-departmental collaboration, tracking both departmental and company-wide objectives to drive operational excellence.

Responsibilities:

Cross-Departmental Project Management

• Develop and implement project management strategies to ensure all departments align with the company's goals and timelines.
• Create, monitor, and adjust project plans, ensuring resources are effectively allocated and milestones are achieved.
• Act as the main point of contact between departments to streamline communications and resolve issues promptly.

Compliance and Quality Assurance

• Ensure all departments adhere to care industry standards and regulations.
• Stay updated on regulatory changes, interpreting their impact on operations, and proactively adjusting company practices as needed.
• Conduct routine audits and assessments to monitor compliance, identifying areas for improvement and implementing corrective actions.

Performance Tracking and Reporting

• Set, monitor, and evaluate key performance indicators (KPIs) for each department to ensure alignment with company-wide objectives.
• Generate regular reports for senior management detailing progress, achievements, and areas requiring attention.
• Use data-driven insights to recommend changes in processes or resources to enhance operational efficiency.

Staff Management and Development

• Provide guidance, support, and training to department heads to develop an environment of accountability and continuous improvement.
• Promote a culture of compliance, quality, and operational excellence, leading by example in adhering to standards.

Risk Management

• Identify potential operational risks related to compliance, project delays, or interdepartmental dependencies, and proactively implement mitigation strategies.
• Develop contingency plans for high-risk areas, ensuring service continuity and compliance during unexpected disruptions.

Strategic Planning and Continuous Improvement

• Work closely with the Senior Leadership Team to define long-term goals and strategies to improve care delivery and operational efficiency.
• Evaluate current processes and develop strategies for improvement, promoting innovation while adhering to regulatory and budget constraints.

Required Skills:

• Strong project management skills, with the ability to prioritise tasks and manage complex workflows across departments.
• In-depth knowledge of regulatory compliance in the care sector.
• Excellent leadership, interpersonal, and communication skills.
• Experience with statistical analysis and data processing.
• Practical knowledge of budgeting, cash-flow regulation, maintaining balance sheets and monitoring the profit and loss statements
• Excellent critical thinking and problem-solving skills

Benefits:

• Salary £50,000
• ESAS - Salary Advance
• Employee Assistance Programme
• Perkbox
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
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