Operations Manager

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Job Introduction

Operations Manager

Based in Milton Keynes

Restaurant Associates has an exciting new opportunity in our sector as an Operations Manager to develop and lead a team of managers across a multi faceted contract and provide exceptional service to our clients and manage the employee life cycle effectively. As an operations manager you will support client and contractual relationships, ensuring compliance and adherence to company policies in a commercial manner.

Key Accountabilities

• Articulate the vision for the future, providing direction and purpose.
• Formulate and implement strategies to achieve long-term goals and objectives.
• Set clear, achievable goals and performance standards.
• Track and assess progress towards business objectives, providing feedback and support as needed.
• Take responsibility for making informed and timely decisions.
• Design and implement strategies for ongoing operational improvement and efficiencies.
• Identify areas for process improvement and efficiency gains.
• Identify new business opportunities.
• Address challenges and obstacles effectively, finding solutions and making necessary adjustments.
• Establish and maintain strong relationships with team members, stakeholders, and clients.
• Develop, manage, and meet financial budgets for operational activities.
• Monitor financial performance and implement corrective actions as needed.
• Develop effective communication strategies to keep all stakeholders informed and engaged.
• Act as the primary point of contact for clients, addressing concerns and feedback promptly.
• Foster strong, long-term relationships with clients to ensure satisfaction, growth, and long-term retention.

Person Specification

• Proven track record in a senior management role, demonstrating effective management of large teams and complex operations.
• Senior management experience leading operational teams, working within brand guidelines to deliver results effectively.
• Strong skills in strategic planning and operational management with a history of driving business objectives and achieving results.
• Excellent communication, interpersonal, and relationship-building abilities, including superior presentation skills.
• Demonstrated ability to foster innovation and lead initiatives that drive continuous improvement within an organisation.
• In-depth understanding of regulatory requirements and compliance standards relevant to the industry.
• Proven experience in managing substantial budgets, with strong financial acumen and a track record of fiscal responsibility.
• Ability to lead, inspire, and manage a diverse team, ensuring high performance and alignment with organisational goals.
• Results-driven approach with a history of going the extra mile to achieve goals and exceed expectations.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1111/41220001/52694515/SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!