Operations Manager

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About Houst
Houst is a leading property management company on a mission to make hosting seamless and profitable for property owners. Since launching in 2015, we've expanded into over 20 cities globally, managing short-term rentals that deliver exceptional guest experiences. We're looking for a motivated, action-oriented Operations Manager to drive operational excellence in our largest market, the UK & Ireland, and help us maintain Houst's reputation for top-quality service.

About the Role
As the Operations Manager for UK & Ireland, you'll oversee Houst's daily operations, managing a team dedicated to providing flawless guest experiences and efficient property management. This role combines strategic thinking with hands-on problem-solving, requiring someone with a bias for action who can identify issues, implement data-driven solutions, and inspire their team to achieve excellence. You'll work cross-functionally to optimise operations, lead process improvements, and ensure we exceed expectations on every booking.

Key Responsibilities

• Drive Operational Performance: Own KPIs for clean ratings, check-in success, guest satisfaction, and financial performance, using data to monitor and drive continuous improvement.
• Lead and Develop the Team: Manage and inspire a team of Operations Associates, setting high standards for performance and fostering a culture of accountability and growth.
• Data-Driven Optimization: Leverage data and reporting tools (Excel, Google Sheets) to identify areas for improvement, analyse trends, and make informed operational adjustments.
• Supplier & Stakeholder Management: Build strong relationships with suppliers, ensuring they meet our standards, and collaborate with internal teams like Onboarding, Commercial, and Guest Experience to streamline operations.
• Lead Strategic Projects: Execute initiatives that enhance operational efficiency and customer satisfaction across UK & Ireland markets, contributing to Houst's broader growth goals.
• Hands-On Support: Step in where needed to support daily operations, managing inbound requests, scheduling, and supplier communications to ensure consistency and reliability.

Requirements

What You'll Bring

• Proactive Problem-Solver: Strong bias for action with a proven ability to quickly address challenges and implement effective solutions.
• Analytical Thinker: Skilled in data analysis and comfortable with Excel, Google Sheets, SQL and looker.
• Leadership & Team Development: Experience managing and motivating a team, with a focus on high standards and professional growth.
• Organisational Excellence: Exceptional time management and prioritisation skills, capable of managing multiple projects and tasks simultaneously.
• Effective Communicator: Excellent interpersonal skills, able to collaborate effectively with internal and external stakeholders to align on goals.
• Resourceful & Detail-Oriented: High attention to detail, adaptable, and solutions-oriented, with a commitment to delivering quality at every level.

Why Join Houst?

• Culture: Join a team that values innovation, autonomy, and continuous improvement, with regular team events and recognition for outstanding work.
• Flexibility: Hybrid work model (3 days in office, 2 days remote) for work-life balance.
• Growth & Development: Access to career development resources, mentorship, and training to support your professional growth.
• Comprehensive Benefits: Competitive salary, 25 days of paid holiday (plus public holidays), an extra day off for your birthday, and a pension plan. Enjoy employee discounts, wellness resources, and "pawternity" leave for new pet parents.

Salary Banding: £45,000 - £50,000 (DOE)

Diversity & Inclusion
Houst is committed to creating an inclusive and diverse workplace where everyone feels empowered to contribute and succeed. We value the unique perspectives that drive innovation and encourage applicants from all backgrounds.

Ready to make an impact? Apply now and join us in shaping the future of property management!